Returns Policy

Most items are returnable for any reason (see return restrictions and reasons below). Our Returns Department must be notified of all returns. Items must be returned within 45 days of original date of receipt. No returns will be accepted without notification (see return without prior authorization below). You may notify the Returns Department by email at returns@officesupply.com or calling (866) 302-5397.

If your items are damaged, defective or incomplete, a request for a return or refund must be made within 3 business days of the original date of receipt. In the event of a mistake, we will do our best to ensure returns are handled quickly and fairly.

Requesting a Return Authorization Number

To request a return online please click the button above to process a return, if you have an account. To return an item without an account, you can e-mail us at returns@officesupply.com or call 866-302-5397 to obtain a Return Authorization Number. Please provide the following information:

  • • Order Number
  • • Item(s) and quantity you wish to return.
  • • Reason for the return.

We will e-mail you return instructions within 24 business hours. In the event you are returning something due to damage, manufacturer defect or an error on our part, please provide pictures of the damaged or incorrect item.

Packaging and Sending Returns

Once you have your Return Authorization Number and a return address, carefully repackage the item in its original condition, manufacturer sealed, including all original packaging and materials (manuals, accessories, etc.). Write the Return Authorization Number on the outside of the shipping package. Do not write on the product packaging. Please package the item appropriately for shipment.

Send the product to the return address using your preferred shipping method. If possible provide us with the return tracking number, and track your return to make sure we receive it.

Once received by our Returns Department, OfficeSupply.com accepts full responsibility for all merchandise. We are not responsible for loss or theft before the merchandise is in our possession. You may wish to insure valuable items, to cover replacement costs in case the package is lost in transit.

If a product is being returned as new, but has clearly been used or damaged prior to its return, we reserve the right to refuse refund completely.

Return Restrictions

Due to limited shelf life, safety concerns, and potential for fraudulent claims, we do not accept returns on the following items: all toner cartridges, electronics, business machines, mattresses, clearance, closeout items, hygiene and consumable products (food, beverages, cleaning supplies, pharmaceuticals and paper). These products will only be accepted in the event of a manufacturer's defect, damage, or an error on our part.

Opened computer software will not be accepted for return. In addition, you may not return calendars or dated appointment books from the current or previous calendar years.

Return Reasons

If you ordered the item incorrectly or change your mind about an item, we will refund the purchase price of the unopened, restockable item, less shipping costs. Items being returned directly to the manufacturer may be subject to a restocking fee, and must be returned in case quantity. You will be responsible for the cost of returning the item to OfficeSupply.com.

If we sent you a defective item, incorrect item, or the item was damaged in shipment, we will arrange for the merchandise to be returned. If your order is incomplete, or you do not receive your order, please contact us within 2 business days and we will investigate and, if necessary, process a replacement or a refund.

Free Returns

Requesting a Return

If the item you ordered qualifies for a free return, please email us at returns@officesupply.com or call 866-302-5397. Please provide the order number in the request. Within 24 business hours of receiving the request, we will email you return instructions. The item must be returned within 45 days of you receiving the item, and in restockable condition.

Free Return Restrictions

Limit to 1 chair and/or 1 Quartet board per order can be returned at no additional cost. Any other item within the same order that needs to be returned will be done so at the cost of the customer. Additional restrictions may apply. We reserve the right to change or cancel this promotion at any time without notice.

If your order is refused without approval, your free return may be void and your refund is subject to refusal fees.

Packing and Sending Returns

Once we arrange the return, please make sure to carefully repackage the item in its original condition, including all original packaging and materials (manuals, accessories, etc.) If a product is being returned as new, but has clearly been used or damaged prior to its return, we reserve the right to refuse a refund completely. Do not write on the product packaging.

Once received by our Returns Department, OfficeSupply.com accepts full responsibility for all merchandise.

IMPORTANT - DO NOT DISCARD THE SHIPPING MATERIALS/PACKAGING FOR YOUR ORDER. Items not in their original packaging are not returnable for refunds or replacements.

Returns Without Prior Authorization

In order to keep prices low for all customers, a return authorization is required to return merchandise. If an item is refused upon delivery, please be aware that your refund may be subject to the actual outbound shipping and return shipping of your order. If a return is received without prior return authorization, the shipment may be refused and/or returned to you at your cost. Thank you in advance for helping us keep prices low for all of our customers.

If your order is refused without approval, your free return may be void and your refund is subject to refusal fees.

Manufacturer Warranties

Unless noted otherwise on our site, all products are sold with the full manufacturer warranty. The period and service of the warranty varies depending on the manufacturer and product. If you experience problems with an item after the 30-day period has expired, please contact the manufacturer directly. For assistance in contacting a manufacturer, call us at (866) 302-5397 or e-mail help@officesupply.com.

Processing Refunds/Replacements

As soon as we receive your returned items, we will inspect and process the items. Refunds will be processed back to the original method of payment. Refunds are normally processed within one to two weeks. Allow one week to receive replacement merchandise.