Brother DSmobile DS-920DW - Sheetfed Mobile Scanner - Duplex

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Brother DSmobile DS-920DW - Sheetfed Mobile Scanner - Duplex

Mobile Scanner - 600 dpi x 600 dpi - Wireless - USB 2.0 - 24-bit color - View Complete Details

Product Number: BRTDS920DW

3.5 star rating3.564 reviewsRead All ReviewsWrite a Review

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Estimated Delivery - 1 business day(s) - Wed 5/24 2 business days - Thu 5/25

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Product Details

Brother DSmobile DS-920DW - Sheetfed Mobile Scanner - Duplex - Compact mobile scanner wirelessly transfers scanned 8-1/2 x 32" documents and more to Wi-Fi-enabled devices for convenient document management. Scan up to 8 pages per minute in color or black/white or 5 pages per minute with the duplex scanning function. You can also easily scan photos, ID cards and more. The DS-920W is powered by rechargeable Li-ion battery or USB (both included). The scanner is bundled with a complete suite of scanning software for receipts and business cards and includes a 4GB SD Memory Card."

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Reviews

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by PowerReviews
Brother DSMobile DS-920DW Sheetfed Scanner - 600 dpi Optical
 
3.5

(based on 64 reviews)

Ratings Distribution

  • 5 Stars

     

    (27)

  • 4 Stars

     

    (10)

  • 3 Stars

     

    (5)

  • 2 Stars

     

    (11)

  • 1 Stars

     

    (11)

66%

of respondents would recommend this to a friend.

Most Liked Positive Review

 

Great product, *terrible* documentation

This scanner is easy to use, and the software, once you figure it out, is good for scanning and organizing receipts, which is the only use I make of this scanner. My...Read complete review

This scanner is easy to use, and the software, once you figure it out, is good for scanning and organizing receipts, which is the only use I make of this scanner. My only complaint is the documentation, which is badly written and wretchedly organized, and almost succeeds in defeating the entire purpose of the enterprise. The telephone support, by contrast, is excellent once you find it. Brother would have to spend much less on phone support if it spent more on getting its documentation written by experts in *documentation*, not technical experts.

VS

Most Liked Negative Review

 

Horrible Customer Service

Although the portable scanner itself is a good piece of equipment, the service and support from Brother is the worst I've ever experienced.

The USB mini-port on the device broke off the...Read complete review

Although the portable scanner itself is a good piece of equipment, the service and support from Brother is the worst I've ever experienced.

The USB mini-port on the device broke off the first time I used it. Cold solder joints. It took me two days to get someone on the phone to help. The automated customer service voicemail system took me round and round without results. The only line that answered was software support. The two times when I got a tech on the line, they both told me they couldn't help with a hardware problem and didn't know who I could call.

After working my way through the complany, I finally got a hardware guy on the phone. He told me it wasnt worth fixing and said to throw it out and buy another one. I asked him to provide me with the warranty service address anyway. I took my chances and sent the device and all accessories back in the original carton.

I was surprised in a couple of weeks to get a new device. It was new in the box and had the software, the documentation, the memory card and the cable. No battery.

I called support again and asked about the battery. I was told that I shouldnt have sent the battery back with the device. I was told that this was my problem. I was told that I should have known better. She also couldnt tell me where I could obtain a battery.

I sent an email to Brother asking where I could get a battery, since the device is useless without one. So, I sent Brother another $50 to get a battery to replace the one they took from me.

Never again, Brother. Never again.

Reviewed by 64 customers

Displaying reviews 1-20

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2.0

DS Mobile 920DW

By 

from Washington, D.C., DC, United States

Comments about Brother DSMobile DS-920DW Sheetfed Scanner - 600 dpi Optical:

I bought this to replace an Epson I used to directly scan and attach a receipt in Quicken. This scanner will not do that so instead of a one step operation, it takes 4 steps. Otherwise it is a good and reliable (at this point) receipt scanner.

 
1.0

Hate It!!!!!!!

By 

from Plainview, TX, United States

Comments about Brother DSMobile DS-920DW Sheetfed Scanner - 600 dpi Optical:

It is the hardest thing to work, most of the time it doesn't. Multiple people have attempted to make it work and would NOT recommend to anyone

 
4.0

Small and will make double sided scans.

By 

from Orangevale, CA, United States

Comments about Brother DSMobile DS-920DW Sheetfed Scanner - 600 dpi Optical:

Works well as a small double sided scanner. I have not used anything like this before. Small and pretty fast. Downside, cost of replacement or extra battery is crazy expensive and only available through Brother.

 
5.0

Great working product with great features

By 

from Erie, PA, United States

Comments about Brother DSMobile DS-920DW Sheetfed Scanner - 600 dpi Optical:

I use this product while at client homes doing there taxes, I use to scan tax papers and records, small foot print and lots of features

 
5.0

Great Scanner

By 

from Texas

Comments about Brother DSMobile DS-920DW Sheetfed Scanner - 600 dpi Optical:

I use it to scan receipts. Does everything I need from a scanner

 
5.0

Great product. Do your scans without a computer!

By 

from New Orleans, LA, United States

Comments about Brother DSMobile DS-920DW Sheetfed Scanner - 600 dpi Optical:

With this unit I scan in a lot of documents and receipts without being connected to anything. When I am ready I use the SD card to move the documents and receipts over to my hard drive. So this sweet device allows me to just have the scanner when I am on the go for a few days, and when I return just move it onto my computer. Another great feature is the two sided scanning.

 
4.0

Refurbished unit review

By 

from Rochester, NY, United States

Comments about Brother DSMobile DS-920DW Sheetfed Scanner - 600 dpi Optical:

Uncertain whether PaperPort lost text files due to refurbished unit. E.g. "program stopped working correctly", or file disappears while scanning without an error message in PC mode. Scan only small files to minimize re-work. Feed mechanism works well. Product still being tested.

 
2.0

Okay product for the price. Duplex needs work.

By 

from Colorado Springs

Comments about Brother DSMobile DS-920DW Sheetfed Scanner - 600 dpi Optical:

Purchased item and had trouble. Tech support was responsive and helpful. They spoke English and didn't waste time on stupid suggestions (turn it off and on again). The problem was resolved. I purchased the unit to scan mail without an attached computer. Works fine for single pieces but will not do multi-page without a computer. Huge bummer.

 
5.0

Good product

By 

from Inter states

Comments about Brother DSMobile DS-920DW Sheetfed Scanner - 600 dpi Optical:

All you need to scan mobile. It's ok.not bad.

 
4.0

Perfect Scanner

By 

from Wisconsin, United States

Comments about Brother DSMobile DS-920DW Sheetfed Scanner - 600 dpi Optical:

I was looking for a digital scanner to keep all my paperwork in one easy place, and the Brother DSmobile scanner is perfect, now I can send a scanned image to anyone instantly, what a great product

 
1.0

Really disappointed!

By 

from Baltimore County, MD, United States

Comments about Brother DSMobile DS-920DW Sheetfed Scanner - 600 dpi Optical:

The product is not intuitive and lacked basic functionality. SHOULDNT NEED TO SPAND TIME ON THE CS LINE TO FIGURE OUT HOW TO USE A BASIC SCANNER

 
5.0

So Easy & Fast!

By 

from Hahira, GA, United States

Comments about Brother DSMobile DS-920DW Sheetfed Scanner - 600 dpi Optical:

I bought this to scan monthly bills and receipts that I wanted to keep for year end tax purposes. It worked terrific for what I wanted. It even helped me fly through scanning old photographs that I thought would take forever. I LOVE IT.

 
1.0

Defective Unit

By 

from Atlanta, GA, United States

Comments about Brother DSMobile DS-920DW Sheetfed Scanner - 600 dpi Optical:

My unit was defective from the moment I opened it. The 'OK' button would not work with meant a host of features could not be used, including computer linkage. Brother sent me a refurb unit as a replacement, but it did not have a battery in it and I sent the defective one back with the battery, so I'm still waiting to use it while the battery is on back order. Ordeal. Wonder if it will ever work?

(2 of 2 customers found this review helpful)

 
4.0

Great product, *terrible* documentation

By 

from Heath, MA

Comments about Brother DSMobile DS-920DW Sheetfed Scanner - 600 dpi Optical:

This scanner is easy to use, and the software, once you figure it out, is good for scanning and organizing receipts, which is the only use I make of this scanner. My only complaint is the documentation, which is badly written and wretchedly organized, and almost succeeds in defeating the entire purpose of the enterprise. The telephone support, by contrast, is excellent once you find it. Brother would have to spend much less on phone support if it spent more on getting its documentation written by experts in *documentation*, not technical experts.

 
2.0

Great Features, but doesn't last defective.

By 

from Pensacola Florida

Comments about Brother DSMobile DS-920DW Sheetfed Scanner - 600 dpi Optical:

I bought a brother scanner and used it a lot. I loved what the product had to offer, however, it is not made well. My scanner is wireless, yet plugs in to charge and be able to scan direct to computer and files. This products workmanship is poor, since after plugging into USB connection the USB pulled away from scanner only to drop inside so the scanner is no longer usable the way it is easiest used. Now what I have is a piece of junk that no one wants to replace. To expensive to be a throw away product....want Brother to replace...bad reviews for this product.

 
4.0

Sits ready on table top...

By 

from Utah, United States

Comments about Brother DSMobile DS-920DW Sheetfed Scanner - 600 dpi Optical:

Bought the 920DW because I live in an apartment, and thought I might like something to take with me when visiting my daughters, or relatives, for copying pictures or other things. It mostly sits on my tabletop in my bedroom. MostIy leave it plugged in via the USB. It always is ready, it quickly turns on without hardly any time to wait, usually very quickly. Love that it will do both sides of documents (medical, etc), or just one side. Sometimes I do not get it going in straight, so will make extra copies on the SD card, and take it to my computer to take a look and see what copy I like and want to save in the PDF format. Have copied bills for legal use, but have not been able to download the 'receipt' software from Brother because I have misplaced my password, so I do not know how it will work with receipts yet. All in all, am enjoying using it, but it has only been used by me, no one else, taking good care of it, so it has not given me any problems yet, and have had it over a year now.

 
2.0

Could be great, but has one annoying issue

By 

from IL

Comments about Brother DSMobile DS-920DW Sheetfed Scanner - 600 dpi Optical:

This could be a very good portable scanner, but it has one major issue. When scanning to the card (SD mode), the choices are color or monochrome, but no choice for black and white. If you pick monochrome, it is basically scanning in grayscale and causes the saved file to be extremely large. Why do you not allow the device to scan to black and white when using the SD card?

 
1.0

Defective connectors

By 

from Tyler TX

Comments about Brother DSMobile DS-920DW Sheetfed Scanner - 600 dpi Optical:

I have bought 15 of the Brother 920Dw scanners for our staff and we are down to three and all twelve have broke due to the connector for the usb cord breaks. it was cheaply soldier on to a chip board and they snap off in no time. They could have done a better design on the connector

 
2.0

Not Satisfied

By 

from Chicago, IL, United States

Comments about Brother DSMobile DS-920DW Sheetfed Scanner - 600 dpi Optical:

I have been working with Neat products for scanning and wanted to replace it with Brothers scanner. It has all the good features except for one of the most important feature. If your receipts are crimped or folder. Neat has good rollers that straighten the receipt. But in brother it kind of get stuck.

 
5.0

Brother - DSmobile® 920DW

By 

from Undisclosed

Comments about Brother DSMobile DS-920DW Sheetfed Scanner - 600 dpi Optical:

I have enjoyed using my Brother - DSmobile® 920DW I have nothing bad to say about it. It is easy to understand and use. Adjustable date for scanning receipts with the date on the receipt when I have time to scan it. Excellent Machine.

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