Brother DSMobile DS-920DW Sheetfed Scanner - 600 dpi Optical

24-bit Color - 8-bit Grayscale - 8 - 8 - USB - View Complete Details

Product Number: BRTDS920DW

3.5 star rating3.555 reviews|Read All Reviews|Write a Review

In Stock - Hurry, only 12 left.

Estimated Delivery - 1 business day(s) - Tue 12/6 2 business days - Tue 12/6

Free Shipping - This item qualifies for Free Shipping

Accessories

Loading

You May Also Like

More like this

Product Details

Brother DSMobile DS-920DW Sheetfed Scanner - 600 dpi Optical - Compact mobile scanner wirelessly transfers scanned 8-1/2 x 32" documents and more to Wi-Fi-enabled devices for convenient document management. Scan up to 8 pages per minute in color or black/white or 5 pages per minute with the duplex scanning function. You can also easily scan photos, ID cards and more. The DS-920W is powered by rechargeable Li-ion battery or USB (both included). The scanner is bundled with a complete suite of scanning software for receipts and business cards and includes a 4GB SD Memory Card."

View Product Specs
Still have a question? Click to ask a Question
Open
Alternate ImageAlternate Image

Reviews

REVIEW SNAPSHOT®

by PowerReviews
Brother DSMobile DS-920DW Sheetfed Scanner - 600 dpi Optical
 
3.5

(based on 55 reviews)

Ratings Distribution

  • 5 Stars

     

    (23)

  • 4 Stars

     

    (8)

  • 3 Stars

     

    (5)

  • 2 Stars

     

    (9)

  • 1 Stars

     

    (10)

67%

of respondents would recommend this to a friend.

Most Liked Positive Review

 

Great product, *terrible* documentation

This scanner is easy to use, and the software, once you figure it out, is good for scanning and organizing receipts, which is the only use I make of this scanner. My...Read complete review

This scanner is easy to use, and the software, once you figure it out, is good for scanning and organizing receipts, which is the only use I make of this scanner. My only complaint is the documentation, which is badly written and wretchedly organized, and almost succeeds in defeating the entire purpose of the enterprise. The telephone support, by contrast, is excellent once you find it. Brother would have to spend much less on phone support if it spent more on getting its documentation written by experts in *documentation*, not technical experts.

VS

Most Liked Negative Review

 

Horrible Customer Service

Although the portable scanner itself is a good piece of equipment, the service and support from Brother is the worst I've ever experienced.

The USB mini-port on the device broke off the...Read complete review

Although the portable scanner itself is a good piece of equipment, the service and support from Brother is the worst I've ever experienced.

The USB mini-port on the device broke off the first time I used it. Cold solder joints. It took me two days to get someone on the phone to help. The automated customer service voicemail system took me round and round without results. The only line that answered was software support. The two times when I got a tech on the line, they both told me they couldn't help with a hardware problem and didn't know who I could call.

After working my way through the complany, I finally got a hardware guy on the phone. He told me it wasnt worth fixing and said to throw it out and buy another one. I asked him to provide me with the warranty service address anyway. I took my chances and sent the device and all accessories back in the original carton.

I was surprised in a couple of weeks to get a new device. It was new in the box and had the software, the documentation, the memory card and the cable. No battery.

I called support again and asked about the battery. I was told that I shouldnt have sent the battery back with the device. I was told that this was my problem. I was told that I should have known better. She also couldnt tell me where I could obtain a battery.

I sent an email to Brother asking where I could get a battery, since the device is useless without one. So, I sent Brother another $50 to get a battery to replace the one they took from me.

Never again, Brother. Never again.

Reviewed by 55 customers

Displaying reviews 1-20

Back to top

Previous | Next »

 
4.0

Perfect Scanner

By 

from Wisconsin, United States

Comments about Brother DSMobile DS-920DW Sheetfed Scanner - 600 dpi Optical:

I was looking for a digital scanner to keep all my paperwork in one easy place, and the Brother DSmobile scanner is perfect, now I can send a scanned image to anyone instantly, what a great product

 
1.0

Really disappointed!

By 

from Baltimore County, MD, United States

Comments about Brother DSMobile DS-920DW Sheetfed Scanner - 600 dpi Optical:

The product is not intuitive and lacked basic functionality. SHOULDNT NEED TO SPAND TIME ON THE CS LINE TO FIGURE OUT HOW TO USE A BASIC SCANNER

 
5.0

So Easy & Fast!

By 

from Hahira, GA, United States

Comments about Brother DSMobile DS-920DW Sheetfed Scanner - 600 dpi Optical:

I bought this to scan monthly bills and receipts that I wanted to keep for year end tax purposes. It worked terrific for what I wanted. It even helped me fly through scanning old photographs that I thought would take forever. I LOVE IT.

 
1.0

Defective Unit

By 

from Atlanta, GA, United States

Comments about Brother DSMobile DS-920DW Sheetfed Scanner - 600 dpi Optical:

My unit was defective from the moment I opened it. The 'OK' button would not work with meant a host of features could not be used, including computer linkage. Brother sent me a refurb unit as a replacement, but it did not have a battery in it and I sent the defective one back with the battery, so I'm still waiting to use it while the battery is on back order. Ordeal. Wonder if it will ever work?

(2 of 2 customers found this review helpful)

 
4.0

Great product, *terrible* documentation

By 

from Heath, MA

Comments about Brother DSMobile DS-920DW Sheetfed Scanner - 600 dpi Optical:

This scanner is easy to use, and the software, once you figure it out, is good for scanning and organizing receipts, which is the only use I make of this scanner. My only complaint is the documentation, which is badly written and wretchedly organized, and almost succeeds in defeating the entire purpose of the enterprise. The telephone support, by contrast, is excellent once you find it. Brother would have to spend much less on phone support if it spent more on getting its documentation written by experts in *documentation*, not technical experts.

 
2.0

Great Features, but doesn't last defective.

By 

from Pensacola Florida

Comments about Brother DSMobile DS-920DW Sheetfed Scanner - 600 dpi Optical:

I bought a brother scanner and used it a lot. I loved what the product had to offer, however, it is not made well. My scanner is wireless, yet plugs in to charge and be able to scan direct to computer and files. This products workmanship is poor, since after plugging into USB connection the USB pulled away from scanner only to drop inside so the scanner is no longer usable the way it is easiest used. Now what I have is a piece of junk that no one wants to replace. To expensive to be a throw away product....want Brother to replace...bad reviews for this product.

 
4.0

Sits ready on table top...

By 

from Utah, United States

Comments about Brother DSMobile DS-920DW Sheetfed Scanner - 600 dpi Optical:

Bought the 920DW because I live in an apartment, and thought I might like something to take with me when visiting my daughters, or relatives, for copying pictures or other things. It mostly sits on my tabletop in my bedroom. MostIy leave it plugged in via the USB. It always is ready, it quickly turns on without hardly any time to wait, usually very quickly. Love that it will do both sides of documents (medical, etc), or just one side. Sometimes I do not get it going in straight, so will make extra copies on the SD card, and take it to my computer to take a look and see what copy I like and want to save in the PDF format. Have copied bills for legal use, but have not been able to download the 'receipt' software from Brother because I have misplaced my password, so I do not know how it will work with receipts yet. All in all, am enjoying using it, but it has only been used by me, no one else, taking good care of it, so it has not given me any problems yet, and have had it over a year now.

 
2.0

Could be great, but has one annoying issue

By 

from IL

Comments about Brother DSMobile DS-920DW Sheetfed Scanner - 600 dpi Optical:

This could be a very good portable scanner, but it has one major issue. When scanning to the card (SD mode), the choices are color or monochrome, but no choice for black and white. If you pick monochrome, it is basically scanning in grayscale and causes the saved file to be extremely large. Why do you not allow the device to scan to black and white when using the SD card?

 
1.0

Defective connectors

By 

from Tyler TX

Comments about Brother DSMobile DS-920DW Sheetfed Scanner - 600 dpi Optical:

I have bought 15 of the Brother 920Dw scanners for our staff and we are down to three and all twelve have broke due to the connector for the usb cord breaks. it was cheaply soldier on to a chip board and they snap off in no time. They could have done a better design on the connector

 
2.0

Not Satisfied

By 

from Chicago, IL, United States

Comments about Brother DSMobile DS-920DW Sheetfed Scanner - 600 dpi Optical:

I have been working with Neat products for scanning and wanted to replace it with Brothers scanner. It has all the good features except for one of the most important feature. If your receipts are crimped or folder. Neat has good rollers that straighten the receipt. But in brother it kind of get stuck.

 
5.0

Brother - DSmobile® 920DW

By 

from Undisclosed

Comments about Brother DSMobile DS-920DW Sheetfed Scanner - 600 dpi Optical:

I have enjoyed using my Brother - DSmobile® 920DW I have nothing bad to say about it. It is easy to understand and use. Adjustable date for scanning receipts with the date on the receipt when I have time to scan it. Excellent Machine.

 
2.0

Hard to Understand

By 

from Iowa, United States

Comments about Brother DSMobile DS-920DW Sheetfed Scanner - 600 dpi Optical:

I am having difficulty understanding the directions. I have not been able to make this thing work wirelessly and that is largely due to not understanding some of the terms used in the directions. It is NOT easy to set up at all as they said it would be when I bought it. Maybe I will be able to figure it out but as of right now, I am somewhat disappointed in this product and being able to set it up on my own.

 
5.0

Quality output

By 

from Galveston, Texas, United States

Comments about Brother DSMobile DS-920DW Sheetfed Scanner - 600 dpi Optical:

Easy to use, easy filing. We use one at each location (3).

 
5.0

Very user friendly with excellent, quality results

By 

from Rochester, NY

Comments about Brother DSMobile DS-920DW Sheetfed Scanner - 600 dpi Optical:

I am very pleased with this scanner. Setup was easy and the quality of scanned photos is as good as the originals. I have many photos and the process of scanning them is not difficult with consistent results. Glad that I chose this particular model over all of its competitors.

 
5.0

Fantastic Simplicity

By 

from Gladstone, MO

Comments about Brother DSMobile DS-920DW Sheetfed Scanner - 600 dpi Optical:

I love this product primarily due to the simple operation of it and the effectiveness. I needed a simple straight forward... no warm up to work copier. This one does the job quite well. I use the storage of the unit as a drive on my computer after I connect it up and transfer the files very easily.

 
3.0

Wireless not easy to use

By 

from Toledo, OH

Comments about Brother DSMobile DS-920DW Sheetfed Scanner - 600 dpi Optical:

Good product but wireless interface is too complex. Also difficult to use on long receipts.

(1 of 2 customers found this review helpful)

 
5.0

Great Product & Service

By 

from Malabar, FL

Comments about Brother DSMobile DS-920DW Sheetfed Scanner - 600 dpi Optical:

I am a detail guy who has a tough time discarding information that might be needed in the future. I received a DSmobile® 920DW for Christmas and quickly went to put it to use - to save me from myself. I found that the battery would not hold a charge long enough to maintain the config to allow me to alter the config so that it would not shutdown when the battery charge was too low. This was a classic "catch 22." I worked with Brother service and ultimately, we concluded that the battery was defective. Brother quickly sent me a new battery and the device now works fine. Product design is nice and service makes the package great. Very portable and easy to use.

(1 of 1 customers found this review helpful)

 
5.0

920DW

By 

from Undisclosed

Comments about Brother DSMobile DS-920DW Sheetfed Scanner - 600 dpi Optical:

Works fine. Has difficulty with thicker backed photos when scanning

(0 of 1 customers found this review helpful)

 
1.0

Returned real fast

By 

from Oklahoma

Comments about Brother DSMobile DS-920DW Sheetfed Scanner - 600 dpi Optical:

It would not do ANYTHING the salesman said it would do. When it did scan, it was too small to read and when the copy was enlarged it was unreadable. Huge waste of money. Returned it to Best Buy

 
4.0

DSmobile 920DW

By 

from Baldwin Park, CA

Comments about Brother DSMobile DS-920DW Sheetfed Scanner - 600 dpi Optical:

It works very well and the battery charge last a good amount of time, but the price tag of $50.00 for the battery replacement that I can only find through Brother was a big disappointment. The other thing I didn't like about the scanner is that sometimes the credit cards and CA DL don't always load well and the scanned image is only partial and tiny. One is unaware this has happened until the image is downloaded to a computer and by then it is too late to be re-scanned and corrected.

Displaying reviews 1-20

Back to top

Previous | Next »

"Write your Opinion"

Help others make the right choice.
Tell them what you think.

Write a Review

Question & Answer

No questions have been posted for this product.

Have a question about this product? Please click the button below to get started. Once you have posted your question we will submit it to our community of customers and with our own staff who have recent experience with the same product for their open and honest feedback.

Ask a Question