Frequently Asked Questions

OfficeSupply.com makes shopping easy. You can browse through various product categories of our entire catalog to find what you need, or you can shop for a specific item. We select the office products, supplies, and services you need to maximize your productivity and profit, and we offer you several ways to learn more about our products.

Product Categories

You may click on any of the product categories featured on the home page. Selecting "Binders & Accessories," for example, will take you to the appropriate page in the online catalog where you can browse through the products to find what you need.

Search

You may use the search box at the upper right to find products at OfficeSupply.com. You may search by keyword, product number, or manufacturer name in the advanced search.

Buying Products

To buy a product from its product page, enter the quantity and click "Add to Cart." This will add the item to your shopping cart.

In the navigation bar on the upper-right of each page at OfficeSupply.com, the Shopping Cart dropdown shows how many items are currently in your cart along with the subtotal.

When you have added all of the items you want to your shopping cart, click on the "Checkout" button to begin the purchase and checkout process.

Buying Merchandise

Just as you use a shopping cart in a store, you can use your online shopping cart to gather the products you want to purchase while shopping online. Our shopping cart has one additional feature: it automatically keeps track of the number of items you've selected and how much those items cost.

The Shopping Cart dropdown on the upper-right will show you the number of line items currently in your shopping cart along with your subtotal and whether the order qualifies for free shipping. For a more detailed view of the items in your cart, you can click “Edit” to review its contents. From there you can change the quantities of items or remove them from your cart entirely.

If you change item quantities in your shopping cart, click the "Update" button to get a new cart subtotal.

If you decide you don't want to purchase an item, you can take it out of your shopping cart by checking the "Remove" link below the product or by changing the quantity to 0 and updating the cart.

If you want to continue shopping and put more items in your shopping cart, just click "Continue shopping."

After reviewing your shopping cart contents and making sure you have the items and quantities you want, you may continue to shop or begin the checkout process.

Checkout

After you have selected the items you want to buy, you may begin checking out. Checkout is a simple process in which you:

  1. Determine the total cost plus taxes and any applicable delivery charges
  2. Confirm the order and billing, payment, and shipping instructions
  3. Authorize the charge to your credit card or PayPal account.

Order Details

Order Tracking

To track your orders, use the order number assigned during the checkout and purchase process. Also, a copy of the invoice is sent to your email address for your record keeping. You may also call OfficeSupply.com toll free at (866) 302-5397 for more details.

Order History

Customers who have set up an account at OfficeSupply.com can use the login at the top of the navigation toolbar for a powerful and easy way to refer to a chronological record of your purchases. Order History will show you all the orders that you have placed with us, including the tracking number and status of each order.

To see more information about a particular order, click on the order number.

Selecting a single order record from the list displays the details of the online transaction, including shipping and billing information, quantities, product numbers, short descriptions and prices.

Processing Time

We ship most orders within one business day if they are paid before 2:00 P.M. local time. We will send you a tracking number via email so you may track it at UPS.com. Please note transit times do not include weekends and deliveries only occur on business days. We have some of the fastest shipping on the net.

We have eighty distribution centers located throughout the country. In many cases you will receive your order within one to two business days based on product availability at the nearest distribution centers. Large orders, special clearance items or products with limited quantities may take up to six business days to receive your order.

Payment Methods

We are pleased to accept Visa, MasterCard, Discover, American Express, and Paypal. We also accept money orders, cashiers checks, and business checks as well. Please note that checks may delay the processing of your order. We do not accept personal checks.

Purchase Orders

We are pleased to accept pre-approved purchase order requests for schools and government agencies. To allow for the additional paperwork processing, we do require the purchase order to be in the amount of $75.00 or more. Please call us prior to placing your order at (866) 302-5397 or 920-623-9528 so that we may give instructions on how to complete your order. Purchase orders must be faxed on agency letterhead to (920) 623-9169. Please be sure to include an email address so we may notify you of your order status.

Purchase order payments are due within 30 days of the invoice date.

Tax Exempt Purchasing

OfficeSupply.com only collects sales tax on orders placed in California or Wisconsin. We do not collect sales tax on any orders from any other state. If you are tax-exempt and located in either state, please fax your tax-exempt certificate to (920) 623-9169 after you have placed your order and the tax will be refunded. Please be sure to include your order number on the tax-exempt certificate.

Tax Redemption

OfficeSupply.com is not a register for the Vermont business tax with the State of Vermont and the Streamlined Sales and Use Tax Agreement to collect sales tax on taxable Vermont Sales. Vermont residents have been notified via this notice that OfficeSupply.com is a non-collecting retailer and we are not required and do not collect Vermont sales tax. A purchase by Vermont residents is subject to the state use tax unless it is specifically exempt from taxation. The purchase is not exempt merely because the purchase is made over the Internet, by catalog, or by other remote means. The state of Vermont requires each Vermont purchaser to report any purchase that was not taxed and to pay tax on the purchase. The tax may be reported and paid on the Vermont use tax form. The use tax form and corresponding instructions are available on the department of taxes website www.state.vt.us/tax/usetax.

What is an MSDS?

A Material Safety Data Sheet is a standardized document prepared by the manufacturer that lists product hazards and contains emergency and first aid information. MSDS sheets are not created for all products, just those that are chemical in nature like cleaning supplies and adhesives. Many companies require these on hand to comply with local and federal laws.

How do I obtain a Material Safety Data Sheet (MSDS)?

We are happy to be able to provide these to you directly through our site. On any product page you need a MSDS sheet, simply cursor your mouse over the product name. You will see a box popup on your screen and it will state if a MSDS sheet is available for the product. If it is, click on the MSDS link to be taken to a page where it can be printed for your files. OfficeSupply.com makes it simple to keep your records in order.

Returns

For information about returns, Click here

Have more questions? Contact us