Returns Information

OfficeSupply.com is committed to customer satisfaction. If your items are damaged, defective or incomplete, a request for a return or refund must be made within 3 business days of the original date of receipt. In the event of a mistake, we will do our best to ensure returns are handled quickly and fairly.

Most items are returnable (see return restrictions and reasons below) for any reason. Our Returns Department must be notified of all returns. Items must be returned with 30 days of original date of receipt. No returns will be accepted without notification (Return without prior authorization below). You may notify the returns department by email at returns@officesupply.com or calling (866) 302-5397 and selecting option #5.

Requesting a Return Authorization Number

To return an item, e-mail us at returns@officesupply.com to obtain a Return Authorization Number. Please provide the following information in your e-mail:

  • Order Number
  • Item(s) and quantity you wish to return.
  • Reason for the return.

Within 24 hours of receiving your request, we will e-mail you return instructions, including a Return Authorization Number. In the event you are returning something due to damage, manufacturer defect or an error on our part, we can also e-mail a UPS mailing label to return the items at our expense.

Packaging and Sending Returns

Once you have your Return Authorization Number and a return address, carefully repackage the item in its original condition, including all original packaging and materials (manuals, accessories, etc.). Write the Return Authorization Number on the outside of the shipping package. Do not write on the product packaging. Please package the item appropriately for shipment.

Send the product to the return address using your preferred shipping method. If possible, save your tracking number and track your return to make sure we receive it.

Once received by our Returns Department, OfficeSupply.com accepts full responsibility for all merchandise. We are not responsible for loss or theft before the merchandise is in our possession. You may wish to insure valuable items, to cover replacement costs in case the package is lost in transit.

If a product is being returned as new, but has clearly been used or damaged prior to its return, we reserve the right to refuse refund completely.

Return Restrictions

Due to limited shelf life, safety concerns, and potential for fraudulent claims, we do not accept returns on the following items: all toner cartridges, electronics, business machines, hygiene and consumable products (food, beverages, cleaning supplies, pharmaceuticals and paper). These products will only be accepted in the event of a manufacturer's defect or an error on our part.

Opened computer software will not be accepted for return. In addition, you may not return calendars or dated appointment books from the current or previous calendar years.

Return Reasons

If you ordered the item incorrectly or change your mind about an item, we will refund the purchase price of the unopened, restockable item, less shipping costs. Please be aware that when returning a product shipped via Free Super Saver Shipping, our actual outbound shipping costs will be deducted from your return. You will be responsible for the cost of returning the item to OfficeSupply.com.

If we sent you a defective item, an incorrect item, or the item was damaged in shipment, we will arrange for the merchandise to be returned. If your order is incomplete, or you do not receive your order in a reasonable time frame, please contact us within 2 business days and we will investigate and, if necessary, process a replacement.

Free Chair Return Shipping Details

Requesting a Return

To return a chair at no additional cost and obtain return instructions, please email us at returns@officesupply.com. Please provide the order number in the request. Within 24 hours of receiving the request, we will email you return instructions. The chair must be returned within 30 days of you receiving the item.

Packing and Sending Returns

Once we have scheduled a pick-up, please make sure to carefully repackage the item in its original condition, including all original packaging and materials (manuals, accessories, etc.) If a product is being returned as new, but has clearly been used or damaged prior to its return, we reserve the right to refuse a refund completely. Do not write on the product packaging.

Once received by our Returns Department, OfficeSupply.com accepts full responsibility for all merchandise.

Return Restrictions

ONLY 1 chair per order can be returned at no additional cost. Any other item within the same order that needs to be returned will be done so at the cost of the customer. Additional restrictions may apply. We reserve the right to change or cancel this promotion at any time without notice.

Returns Without Prior Authorization

In order to keep prices low for all customers, a return authorization is required to return merchandise. If a return is received without prior return authorization, the shipment may be refused and/or returned to you at your cost. Thank you in advance for helping us keep prices low for all of our customers.

Manufacturer Warranties

Unless noted otherwise on our site, all products are sold with the full manufacturer warranty. The period and service of the warranty varies depending on the manufacturer and product. If you experience problems with an item after the 30-day period has expired, please contact the manufacturer directly. For assistance in contacting a manufacturer, call us at (866) 302-5397 or e-mail sales@officesupply.com.

Processing Refunds/Replacements

As soon as we receive your returned items, we will inspect and process the items. Replacements and refunds are normally processed within three business days. Allow one week to receive replacement merchandise.

Other Questions

Please contact us regarding any questions about this policy.

Have more questions? Contact us