Frequently Asked Questions makes shopping easy. You can browse through various product categories of our entire catalog to find what you need, or you can shop for a specific item. We select the office products, supplies, and services you need to maximize your productivity and profit, and we offer you several ways to learn more about our products.

Product Categories

You may click on any of the product categories featured on the home page. Selecting "Binders & Accessories," for example, will take you to the appropriate page in the online catalog where you can browse through the products to find what you need.


You may use the search box at the upper right to find products at You may search by keyword, product number, or manufacturer name in the advanced search.

Buying Products

To buy a product from its product page, enter the quantity and click "Add to Cart." This will add the item to your shopping cart.

In the navigation bar on the upper-right of each page at, the Shopping Cart dropdown shows how many items are currently in your cart along with the subtotal.

When you have added all of the items you want to your shopping cart, click on the "Checkout" button to begin the purchase and checkout process.

Buying Merchandise

Just as you use a shopping cart in a store, you can use your online shopping cart to gather the products you want to purchase while shopping online. Our shopping cart has one additional feature: it automatically keeps track of the number of items you've selected and how much those items cost.

The Shopping Cart dropdown on the upper-right will show you the number of line items currently in your shopping cart along with your subtotal and whether the order qualifies for free shipping. For a more detailed view of the items in your cart, you can click “Edit” to review its contents. From there you can change the quantities of items or remove them from your cart entirely.

If you change item quantities in your shopping cart, click the "Update" button to get a new cart subtotal.

If you decide you don't want to purchase an item, you can take it out of your shopping cart by checking the "Remove" link below the product or by changing the quantity to 0 and updating the cart.

If you want to continue shopping and put more items in your shopping cart, just click "Continue shopping."

After reviewing your shopping cart contents and making sure you have the items and quantities you want, you may continue to shop or begin the checkout process.


After you have selected the items you want to buy, you may begin checking out. Checkout is a simple process in which you:

  • Determine the total cost plus taxes and any applicable delivery charges
  • Confirm the order and billing, payment, and shipping instructions
  • Authorize the charge to your credit card or PayPal account.

Order History

Order Tracking

To track your orders, use the order number assigned during the checkout and purchase process. Also, a copy of the invoice is sent to your email address for your record keeping. You may also call toll free at (866) 302-5397 for more details.

Order History

Customers who have set up an account at can use the login at the top of the navigation toolbar for a powerful and easy way to refer to a chronological record of your purchases. Order History will show you all the orders that you have placed with us, including the tracking number and status of each order.

To see more information about a particular order, click on the order number.

Selecting a single order record from the list displays the details of the online transaction, including shipping and billing information, quantities, product numbers, short descriptions and prices.

Processing Time

We ship most orders within one business day. Due to our quick turn around time, payments will be processed when the order is placed. We will send you a tracking number via email so you may track it at Please note transit times do not include weekends and deliveries only occur on business days. We have some of the fastest shipping on the online.

We have 80 distribution centers located throughout the country. In many cases you will receive your order within one to two business days based on product availability at the nearest distribution centers. Large orders, special clearance items or products with limited quantities may take up to six business days to receive your order.

Payment Methods

We are pleased to accept Visa, MasterCard, Discover, American Express, Visa Checkout, Amazon Pay and Paypal. We also accept money orders, cashiers checks, and business checks as well. Due to our commitment to process and ship orders quickly, payments are processed when the order is placed.

Please note that checks may delay the processing of your order. We do not accept personal checks.

Purchase Orders

We are pleased to accept pre-approved purchase order requests for schools and government agencies. To allow for the additional paperwork processing, we do require the purchase order to be in the amount of $75.00 or more. Purchase orders must be faxed or emailed on agency letterhead to either or (920) 623-9169. Please be sure to include an email address so we may notify you of your order status. For more information about purchase orders, please click here.

Purchase order payments are due within 30 days of the invoice date.


City of Hope Logo

City of Hope, a 501(c)(3) tax-exempt organization (EIN: 95-3435919), is dedicated to making a difference in the lives of people with cancer, diabetes and other serious illnesses. Their mission is to transform the future of health care by turning science into a practical benefit, hope into reality. They accomplish this by providing outstanding care, conducting innovative research and offering vital education programs focused on eliminating these diseases. Charity Navigator is the leading charity evaluator in the U.S. and has awarded City of Hope a four-star rating; its highest rating awarded.

City of Hope is one of only 49 comprehensive cancer centers in the nation, as designated by the National Cancer Institute. Their role as leaders in patient care, basic and clinical research, and the translation of science into tangible benefit is widely acknowledged. City of Hope is united by their desire to find cures, save lives and transform the future of health. Every new treatment created gives people the chance to live longer, better and more fully.

For additional questions you can contact City of Hope by email at or by phone at 866-683-4673. Visit for more information.

Please note: Donations are non-refundable.

Sales Tax

In accordance with current law, we are required to collect sales tax on all orders delivered in Alabama, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Massachusetts, Maryland, Michigan, Minnesota, Mississippi, Nebraska, Nevada, New Jersey, New York, North Carolina, North Dakota, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming at the prevailing rate of sales tax in each location.

Alabama Tax

Seller has collected the simplified sellers use tax on transactions delivered into Alabama and the tax will be remitted on the customer’s behalf to the Alabama Department of Revenue. Seller’s program account number is SSU-R010193768.

Tax Exempt Purchasing collects sales tax on orders shipping to Alabama, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Massachusetts, Maryland, Michigan, Minnesota, Mississippi, Nebraska, Nevada, New Jersey, New York, North Carolina, North Dakota, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming. If you are tax-exempt and shipping to any of these states, please email or fax your tax-exempt certificate to or fax (920) 623-9169. Your exemption status will be applied to your account for future orders and the tax on your current order will be refunded if it has already been placed. Please be sure to include your order number on the tax-exempt certificate. files sales tax on a monthly basis, therefore sales tax will only be refunded to orders placed within the current month. We cannot issue refunds for months prior. For most states refunds can be requested on your tax return. Please contact your State for assistance.

What is a MSDS?

A Material Safety Data Sheet is a standardized document prepared by the manufacturer that lists product hazards and contains emergency and first aid information. MSDS sheets are not created for all products, just those that are chemical in nature like cleaning supplies and adhesives. Many companies require these on hand to comply with local and federal laws.

How do I obtain a Material Safety Data Sheet (MSDS)?

We are happy to be able to provide these to you directly through our site. On any product page you need a MSDS sheet, simply cursor your mouse over the product name. You will see a box popup on your screen and it will state if a MSDS sheet is available for the product. If it is, click on the MSDS link to be taken to a page where it can be printed for your files. makes it simple to keep your records in order.


For information about returns, Click here

Have more questions? Contact us