Plantronics S12 Telephone Headset System

Mono - Gray - Wired - Over-the-head, Over-the-ear - Monaural - Circumaural - 7 ft Cable - Noise Cancelling Microphone - View Complete Details

Product Number: PLNS12

4.4 star rating4.416 reviews|Read All Reviews|Write a Review

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Product Details

Plantronics S12 Telephone Headset System - Convertible headset with amplifier connects to single-line or multiline telephones. Noise canceling headset is convertible. Use as a traditional over-the-head headset or as an over-the-ear headset. Includes in-use indicator, headset stand, volume control, tone control and mute.

  • Hands-free convenience and comfort.
  • Noise-cancelling microphone.
  • Versatile headset/amplifier system with firefly on-line indicator.
  • Compatible with most phones; volume/mute control.
  • Easily accessible controls on the base.
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Reviews

REVIEW SNAPSHOT®

by PowerReviews
Plantronics S12 Telephone Headset System
 
4.4

(based on 16 reviews)

Ratings Distribution

  • 5 Stars

     

    (10)

  • 4 Stars

     

    (4)

  • 3 Stars

     

    (0)

  • 2 Stars

     

    (2)

  • 1 Stars

     

    (0)

88%

of respondents would recommend this to a friend.

Most Liked Positive Review

 

works great for a while

the over-the-ear headset breaks within a year and you cannot purchase a replacement piece. the entire headset portion from where it connects the box has to be replaced. it's a design/materials flaw in...Read complete review

the over-the-ear headset breaks within a year and you cannot purchase a replacement piece. the entire headset portion from where it connects the box has to be replaced. it's a design/materials flaw in the plastic piece that goes over the ear as it breaks at the point where the plastic piece goes into the rubber hole on the unit. i've gone through two of them in the past year and a half with normal busy front-office use. it should include a quick-release adaptor on the cord between the box and the headset; this would eliminate the need to remove the headset every time you need to leave your desk and probably make the broken piece last longer. other than that, the functionality is what i need in my office.

VS

Most Liked Negative Review

 

Frustrated with poor quality!

I have had to go through at least 5-6 of the S12 headsets in the past year, as the over-the-head piece (where the metal portion gets inserted into the plastic sleeve keeps breaking...Read complete review

I have had to go through at least 5-6 of the S12 headsets in the past year, as the over-the-head piece (where the metal portion gets inserted into the plastic sleeve keeps breaking after almost minimal use. The quality of the plastic used is pretty pathetic! I have also had a couple of the headsets on my team where the connectivity wire seems to have snapped inside and is not easy to get to be fixed easily. When I called Plantronics about possible replacement I was told it was out of warranty. Why can't Plantronics use all metal, or better plastic for their product, especially when they still charge so much for the unit, which other than these problems, works pretty well. The manufacturer should do a better hjob at standing behind their product, especially when bulk sales are involved!

Reviewed by 16 customers

Displaying reviews 1-16

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5.0

light weight

By 

from Texas, United States

Comments about Plantronics S12 Telephone Headset System:

this is the second Plantronics system I have purchased, the last one lasted 9 years, the headset button on the controller got stuck so had to replace the entire unit with this new one.

 
5.0

My boss loves it

By 

from Birmingham, AL

Comments about Plantronics S12 Telephone Headset System:

My boss had an older version of this that died after about 15 years. It was obviously a good value to have lasted that long! I ordered him this one to replace it and he loves it!

 
5.0

Great sound quality!

By 

from NC, United States

Comments about Plantronics S12 Telephone Headset System:

I bought this recently and I really like it. The headset is light weight and super easy to install.

 
5.0

Great Headset

By 

from Norwalk, CT, United States

Comments about Plantronics S12 Telephone Headset System:

I had a Plantronics Headseat years ago for my home office. Now, i am in an office where i have to multi-task on the phone - reviewing plans, bids, taking notes, etc., all while on the phone. I purchased the S-12 and it has more than met my expectations. Easy to set up & use, simple controls, comfortable to wear, & flawless sound. If i had to nit-pick, I would say that a button to pick up/hangup the phone would be nice - currently you have to pick up the handset to get a dial tone. Also, the cord could be a little longer.... but these are very minor. My co-workers are jealous - great product!

 
5.0

I couldn't ask for anything better!

By 

from New Port Richey, FL, United States

Comments about Plantronics S12 Telephone Headset System:

I have only had this unit for a couple weeks now, but I am so happy with it! I have tried several other headsets over the years, and nothing has come close to this one! I love having the ability to not only adjust the volume of the caller, but also being able to adjust my own voice so that I don't sound like I am yelling at them. I have only used the over the head portion of the system, as I am not one who prefers the over the ear headsets, but this is just a personal preference. From what I read in other reviews, it seems to work just as well as the over the head portion. Another awesome thing about this product is how easy it was to set up. I work from home, so it was so nice to have something that was able to be set up by just simply following the instructions and not having to reach out for technical support to get the system installed. The only thing that I would change about this unit is the availability of other accessories for the unit. I would like to have the option of having speakers on both sides of the headset, if you would like, because there are some times where I like to be able to block all the sound out around me to further focus on my calls. Other than that, I have not a single complaint about this product. I definately feel like I got my moneys worth with this product! Best money I have spent on an office supply in a long time!

 
2.0

Instant tangle - not worth the convenience

By 

from St. Paul, MN

Comments about Plantronics S12 Telephone Headset System:

Are there other ladies with long hair going insane that the plastic head piece gets tangled in your hair *every* time you take the head piece off? I like the convenience of hands-free and the sound is great, but the fact that I have to untangle it after every single phone call makes me not use it.

(1 of 1 customers found this review helpful)

 
2.0

Frustrated with poor quality!

By 

from Denver, CO, United States

Comments about Plantronics S12 Telephone Headset System:

I have had to go through at least 5-6 of the S12 headsets in the past year, as the over-the-head piece (where the metal portion gets inserted into the plastic sleeve keeps breaking after almost minimal use. The quality of the plastic used is pretty pathetic! I have also had a couple of the headsets on my team where the connectivity wire seems to have snapped inside and is not easy to get to be fixed easily. When I called Plantronics about possible replacement I was told it was out of warranty. Why can't Plantronics use all metal, or better plastic for their product, especially when they still charge so much for the unit, which other than these problems, works pretty well. The manufacturer should do a better hjob at standing behind their product, especially when bulk sales are involved!

(2 of 2 customers found this review helpful)

 
5.0

Has been working great 2 years so far, heavy use

By 

from New York, NY

Comments about Plantronics S12 Telephone Headset System:

I've been using the S12 heavily for around 2 years in the office with no issues. The sound quality is great, the headset is comfortable with a cushie flexible earmuff on one side and a flexible comfortable piece on the other side. I'm not a fan of the Plantronics gaming headsets, but I highly recommend the S12, two thumbs up.

(1 of 1 customers found this review helpful)

 
4.0

Coming upon 3 yrs...

By 

from Seattle, WA

Comments about Plantronics S12 Telephone Headset System:

I work support calls and have had my headset for 3 yrs. Stil works well. Sometimes the cushion comes off if it falls off my desks but all components have held up. I am in the market for something like it for mobile use. Sticks in my hair if I pull it off quickly, so quick release would be a +.

 
5.0

Hardest worker in our office

By 

from Royal Oak, MI

Comments about Plantronics S12 Telephone Headset System:

We have several of these units for at least five years, no issues with them. Our clients love the sound quality. We love the volume control to bring up quiet talkers.

(3 of 3 customers found this review helpful)

 
4.0

Not durable for the long term

By 

from Michigan

Comments about Plantronics S12 Telephone Headset System:

I am having a problem maintaining a connection with the headset. I was looking to replace the head set since the wiring in the cord seem to be the problem, but cannot see how to purchase a replacement without having to buy an entire new system

(1 of 1 customers found this review helpful)

 
5.0

Excellent amplification

By 

from Tulsa, OK

Comments about Plantronics S12 Telephone Headset System:

I like the fact that the amplification was powerful enough and I could adjust both settings; the volume for callers and my voice level as well. The over-the-head headset gets a little uncomfortable after awhile. I switched to just the earpiece and was fine all day.

(2 of 2 customers found this review helpful)

 
4.0

over the ear, ear piece

By 

from Florida

Comments about Plantronics S12 Telephone Headset System:

The sound quality of this headset is very good; however, I prefer an over the ear headset. I've used one for several years from Plantronics until it served its time so to speak. This new unit was purchased less than a year ago. Within a couple of months the earpiece broke same area as other reviewer mentioned. They sent us two complimentary ear pieces which have since broke. The plactic earpiece that goes into the headset is cheaply made. I would not recommend this if looking for an over-the-ear headset; however, if going to use the over-the-head, headset then I would.

(2 of 2 customers found this review helpful)

 
5.0

Very good product

By 

from Texas

Comments about Plantronics S12 Telephone Headset System:

I've used this product (S12) for three years and its great. Very easy to use. The only thing modification I'd recommend would be the length of the headset cord. I like to walk around my office when on a call, so I would make it longer.

(4 of 4 customers found this review helpful)

 
4.0

works great for a while

By 

from Hilo, HI

Comments about Plantronics S12 Telephone Headset System:

the over-the-ear headset breaks within a year and you cannot purchase a replacement piece. the entire headset portion from where it connects the box has to be replaced. it's a design/materials flaw in the plastic piece that goes over the ear as it breaks at the point where the plastic piece goes into the rubber hole on the unit. i've gone through two of them in the past year and a half with normal busy front-office use. it should include a quick-release adaptor on the cord between the box and the headset; this would eliminate the need to remove the headset every time you need to leave your desk and probably make the broken piece last longer. other than that, the functionality is what i need in my office.

 
5.0

Best product for in the office

By 

from Hartford

Comments about Plantronics S12 Telephone Headset System:

I've used this basic model in the office for over 10 years; no one beats Plantronics. I've respectfully tried several brands over the years but eventually I request Plantronics and others have agreed. I highly recommend it if you tend to be on the phone for any length of time. It's very easy for another coworker to use the phone by switching from headset to handset. Sound quality is superior, comfort is unbeatable.

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Question & Answer

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1 Question | 1 Answer
Displaying question 1
  • Q:

    I HAVE A MERIDIAN M7310
    WILL I NEED ANY ADDITIONAL PRODUCTS---HANDSET LIFTER?
    Asked on 2/6/2013 by bill from ozark,al

    1 answer

    • Staff Reviewer

      A:

      The Plantronics Headset System is a complete set that will work with any phone. Its jack may need to go into the handset jack if the phone does not have a separate headset jack.

      Answered on 2/7/2013 by Adam from Columbus, Wisc.
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