Brother Business Smart Plus MFC-J5720DW All-in-One Inkjet Printer, Copy/Fax/Print/Scan

Business Smart Plus color multifunction inkjet printer. - View Complete Details

Product Number: BRTMFCJ5720DW

3.8 star rating3.869 reviews|Read All Reviews|Write a Review

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Product Details

Brother Business Smart Plus MFC-J5720DW All-in-One Inkjet Printer, Copy/Fax/Print/Scan - The ultimate combination of low cost printing, fast print speeds and versatile paper handling for small businesses. Save up to 40% with a Super High-Yield black ink replacement cartridge when compared with Standard Yield black ink cartridge. Print from compatible mobile devices over your wireless network and scan documents to popular Cloud services. Easily navigate onscreen menus on the 3.7" TouchScreen display with swipe functionality. Multipurpose tray offers convenient printing of specialty paper, larger formats, and envelopes. Landscape Print Technology stores and feeds paper in a landscape orientation for a space-saving design. Brother Cloud Apps enable you to capture and convert documents directly from the machine.

  • Low cost printing with available Super High Yield replacement ink cartridges (sold separately).
  • Wireless printing from a mobile device via: AirPrint™, Google Cloud Print™, Brother™ iPrint&Scan and Wi-Fi Direct™.
  • New multipurpose tray expands total paper capacity for different paper weights, letterhead, envelopes and photos.
  • Easily navigate onscreen menus on an intuitive touchscreen display with swipe functionality.
  • Single pass duplex scan and copy and automatic duplex printing.
  • Brother Cloud Apps capture and convert documents directly from the machine.
  • Included: LC203 Series Starter Ink Cartridges, CD-ROM – Assembly for Windows and Mac, User's Manual, Quick Setup Guide, Telephone Line Cord
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Reviews

REVIEW SNAPSHOT®

by PowerReviews
Brother Business Smart Plus MFC-J5720DW All-in-One Inkjet Printer, Copy/Fax/Print/Scan
 
3.8

(based on 69 reviews)

Ratings Distribution

  • 5 Stars

     

    (25)

  • 4 Stars

     

    (22)

  • 3 Stars

     

    (7)

  • 2 Stars

     

    (11)

  • 1 Stars

     

    (4)

71%

of respondents would recommend this to a friend.

Most Liked Positive Review

 

Best printer I've had

I've had Brother printers before, my last printer did work, however, I wanted a dual tray, which I LOVE. No more having to switch paper. The paper I use most is in...Read complete review

I've had Brother printers before, my last printer did work, however, I wanted a dual tray, which I LOVE. No more having to switch paper. The paper I use most is in tray 1 and when I need to switch to tray 2, just go in to preferences, which pops up anyway, and change to Tray 2, the printer reverts back to tray 1 because that's the default. It has clear crisp letters and I've done quite a bit of printing and the only color I've had to change is the blue and these are the cartridges that came with the machine. Just a little hint, I learned this from the old Brother, when it shows you that you are low on ink, continue to use it till the printer stops, it doesn't hurt anything, I've even been in the middle of printing from the computer, I thought for sure I'd messed up, I replaced the blue and the printer started right up again. Another reason I choose the MFC-J5720DW over the other Brother dual tray was the size, this one fits where the MFC-J870DW was. I can't say enough about this printer, I Love It. Also, I've never written a review about anything.

VS

Most Liked Negative Review

 

Mediocre, at best

We use this printer in our small legal office. First, the feeder will not feed our documents head-first because of the holes at the top of the pages. We have resorted to scanning...Read complete review

We use this printer in our small legal office. First, the feeder will not feed our documents head-first because of the holes at the top of the pages. We have resorted to scanning or copying pages bottom-first as a result. Next, the feeder takes multiple pages at a time. No, not all the time, but enough that we have to monitor the copier and review each copied document to check for all pages. Another difficulty that we experience with the product is that it's slow to "wake up." I can have several documents pending printing on my laptop and wait nearly 30 minutes for them to print. We specifically made this purchase because of the savings on ink cartridges (vs competitors) and because our previous Brother printer was so effective. While it gets the job done, it's a little disappointing that it's not as feckful.

Reviewed by 69 customers

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4.0

Good all in one printer!

By 

from Mackinaw City, MI, United States

Comments about Brother Business Smart Plus MFC-J5720DW All-in-One Inkjet Printer, Copy/Fax/Print/Scan:

Replaced an HP Officejet with this printer. The footprint is quite a bit smaller on this printer which is something I needed. Prints documents quickly and WiFi works very well on my home network. Also prints perfectly from my smart phone with the Brother app. I really like the rear door special document feeder setup. So easy to print specialty documents and envelopes without disturbing the letter and legal trays. The only issue I've had with it so far is when it is finding the edge of envelopes inserted into the rear envelope feeder sometimes it loses the envelope. By this I mean when it takes the envelope from you after insertion it backs up too far trying finding the edge (I'm assuming) and loses the envelope out of the feed rollers. New printer so maybe I'm just not getting the envelope straight enough between the movable guides.

 
2.0

Not overly impressed

By 

from Holland, MI, United States

Comments about Brother Business Smart Plus MFC-J5720DW All-in-One Inkjet Printer, Copy/Fax/Print/Scan:

The printer continues to stop in the middle of printing PDF documents that are two sided Claiming it is jammed and the only way to re-set it so unplug. Also have a hard time with any paper other than regular copier paper in the try and it jamming in the printer. now I have black lines on the edges of my specialty paper I put through the rear by-pass.

 
5.0

Easy to use

By 

from Tucson, AZ, United States

Comments about Brother Business Smart Plus MFC-J5720DW All-in-One Inkjet Printer, Copy/Fax/Print/Scan:

When I received this printer it was the first Brother print I had ever used or seen. I was pleased with the easy setup. Wireless printing works very well. The first page is slow in printing but after that the remaining pages come fast.

 
2.0

Weak Color Output

By 

from Salt Lake City, UT, United States

Comments about Brother Business Smart Plus MFC-J5720DW All-in-One Inkjet Printer, Copy/Fax/Print/Scan:

Printer easy to set up and connect to WiFi. When I printed color images the color was weak and faded. Bought new cartridges and it had not much impact on the color. Not sure I would recommend this for color. Black & white are fine.

 
5.0

New to me.

By 

from Bakersfield, CA, United States

Comments about Brother Business Smart Plus MFC-J5720DW All-in-One Inkjet Printer, Copy/Fax/Print/Scan:

This is my first time with a Brother Printer. I have had only HP for years. I was confusing to start with, but as I work with it I'm getting a little more comfortable with it. I love the speed of printing in normal black, puts HP to shame. Also the ink cartridges are much cheaper and easy to install. Over all it has been a pleasant experience and I glad I made the change from HP.

(1 of 1 customers found this review helpful)

 
5.0

Best Printer we have ever owned!

By 

from Chicago, IL, United States

Comments about Brother Business Smart Plus MFC-J5720DW All-in-One Inkjet Printer, Copy/Fax/Print/Scan:

Operation has been flawless. Amazed at how long the demo ink cartridges have lasted.

 
2.0

Only 840 Color Pages per Black Toner Cartridge

By 

from California, United States

Comments about Brother Business Smart Plus MFC-J5720DW All-in-One Inkjet Printer, Copy/Fax/Print/Scan:

So I have had this printer for 2 months and I wanted to use up the initial toner cartridge a friend had a project where he needed a 70 page book printed 20 times. So I bought an extra set of print cartridges and started printing. This book has maybe 10 pages with image the rest is text. I was only able to print 12 books and I am out of Black and Yellow Toner already. These are the New Cartridges. This is not even 1/3 of the approximate page yield in their specifications. I am totally annoyed with this as that was a selling point for me. Also can't get it to print multiple copies of the same document it locks up I have to tell it to print them one at a time. Feeling frustrated with Byers Remorse!

 
2.0

Not a great printer

By 

from Michigan, United States

Comments about Brother Business Smart Plus MFC-J5720DW All-in-One Inkjet Printer, Copy/Fax/Print/Scan:

I have owned other Brother products including printers and they have all worked fine. This product is a big disappointment. When you run a print job with multiple pages the paper shoots out with such force that the paper shoots over the paper stop (which is totally inadequate) and falls to the floor. Also, because of the poor way the tray receives paper on a multiple page job the paper does not come out evenly and pages go underneath previous pages or the pages go on the floor. I have to manually collate even a small print job of 4 or 5 pages. I am using good quality paper. I have worked with you Customer Service and they say there is no problem. I finally drilled holes in the plastic receiver tray and put a 90 degree metal angle support to hold the paper stop vertically. This stops the paper from going onto the floor but does not prevent the problems with collation. No more Brother products for me.

 
4.0

Generally, I am pleased.

By 

from Sausalito, Calif.

Comments about Brother Business Smart Plus MFC-J5720DW All-in-One Inkjet Printer, Copy/Fax/Print/Scan:

The machine works well - copies, printing, scans and two sided of each. Two paper trays allows regular paper and envelopes to be loaded at same time. Photo printing is great, b&w and color. HOWEVER, specs say it will handle a standard business envelope, Com 10, in the paper tray. It will, but only with mods to the paper tray - otherwise, single feed from the back. Brother did not put in a "paper stop" for the #10 envelopes, so I had to fabricate one from two pieces of wood trim across the inside front of the #2 tray to hold the blank envelopes in place.

 
4.0

Quality Printing

By 

from Detroit, MI, United States

Comments about Brother Business Smart Plus MFC-J5720DW All-in-One Inkjet Printer, Copy/Fax/Print/Scan:

This is a very nice printer--I would recommend to a friend or family member.

 
4.0

Some great qualities but some aggravation also.

By 

from Huntsville Texas

Comments about Brother Business Smart Plus MFC-J5720DW All-in-One Inkjet Printer, Copy/Fax/Print/Scan:

I love the 5720 multiple tray features. I am constantly printing out full size pages, 4x6 pictures, and various size envelopes. The 5720 handles this superbly. The printing, including pictures, is of very good quality. I am quite satisfied with the ink usage also. What I am dissatisfied with is printing documents with graphics on them. Anytime I am printing out multiple document pages that contain pictures, the printer will print the first page and then freeze. The only way out is to unplug the power source and wait, then plug back into the power outlet. I use Apple's Pages and was told by a Brother representative that Pages was not supported and to use Microsoft Word. I tried that and have found that the same aggravating thing happens with Word. So, anytime I am printing a multi-page document with pictures, I have to manually print one page at a time. Ridiculous. I do not have the 5720 connected as a fax machine, so I can not comment on that aspect of the machine.

 
4.0

Great printer, but slow to print

By 

from St. Louis, MO, United States

Comments about Brother Business Smart Plus MFC-J5720DW All-in-One Inkjet Printer, Copy/Fax/Print/Scan:

I received this printer because an older model printer (MFC-J4710) had a quirky malfunction that caused it to continually shut down. I contacted Brother customer service and since I was within my warranty period they sent me a new printer. The process was very quick and easy. This printer has more features than my old printer and seems to work great. My only issue is that it does take a long amount of time for things to print via WiFi. It will take a minute or two for the printer to receive the data and sometimes it will cancel before it is fully received. Hopefully this is an issue I can work to improve or find a solution, but it still works. I've been impressed with Brother's customer service area when I do have problems.

 
5.0

Best printer I've had

By 

from Clarksville, TN, United States

Comments about Brother Business Smart Plus MFC-J5720DW All-in-One Inkjet Printer, Copy/Fax/Print/Scan:

I've had Brother printers before, my last printer did work, however, I wanted a dual tray, which I LOVE. No more having to switch paper. The paper I use most is in tray 1 and when I need to switch to tray 2, just go in to preferences, which pops up anyway, and change to Tray 2, the printer reverts back to tray 1 because that's the default. It has clear crisp letters and I've done quite a bit of printing and the only color I've had to change is the blue and these are the cartridges that came with the machine. Just a little hint, I learned this from the old Brother, when it shows you that you are low on ink, continue to use it till the printer stops, it doesn't hurt anything, I've even been in the middle of printing from the computer, I thought for sure I'd messed up, I replaced the blue and the printer started right up again. Another reason I choose the MFC-J5720DW over the other Brother dual tray was the size, this one fits where the MFC-J870DW was. I can't say enough about this printer, I Love It. Also, I've never written a review about anything.

 
5.0

Still learning about new functions all the time

By 

from Massachusetts, United States

Comments about Brother Business Smart Plus MFC-J5720DW All-in-One Inkjet Printer, Copy/Fax/Print/Scan:

Many, many new features that I am learning to use all the time. Allows use of 11x17 ledger paper for poster sized output. Excellent for printing photos and greeting cards. Fast output for every day printing.

 
5.0

Great all around printer

By 

from Oregon, United States

Comments about Brother Business Smart Plus MFC-J5720DW All-in-One Inkjet Printer, Copy/Fax/Print/Scan:

Easy set-up, tons of paper storage, good quality, networking.

 
5.0

Excellent features and print quality

By 

from White River Jct, VT

Comments about Brother Business Smart Plus MFC-J5720DW All-in-One Inkjet Printer, Copy/Fax/Print/Scan:

I printed some photos on photo paper and was unable to tell the professional ones from ones I printed.

 
5.0

So far, so good....

By 

from Brandon, FL, United States

Comments about Brother Business Smart Plus MFC-J5720DW All-in-One Inkjet Printer, Copy/Fax/Print/Scan:

This is first printer we've had with wireless feature. Love that option. Paper loads easy, no problem with paper jams. Much better than old HP we replaced.

 
5.0

Wonderful for my home-based business!

By 

from Newton, MA, United States

Comments about Brother Business Smart Plus MFC-J5720DW All-in-One Inkjet Printer, Copy/Fax/Print/Scan:

The purchase of this wonderful 'All in One' has allowed my home-based business to run leaner-with a much smaller equipment 'footprint', while allowing me to create and present materials on a par with the 'print shops' of my former corporate employers.

(2 of 2 customers found this review helpful)

 
3.0

OK printer with one very annoying thing

By 

from Chatham, NJ

Comments about Brother Business Smart Plus MFC-J5720DW All-in-One Inkjet Printer, Copy/Fax/Print/Scan:

This printer works well, and the touch-pad interface on the printer is clear and easy to use. But when I installed the printer, Brother added some malware to my computer that hi-jacks me to a site to order cartridges when I don't want to go there. Today, for example, I was on Amazon.com trying to place an order for a book, and every time I clicked on the check out button, instead of letting me check out,of my book purchase I was diverted to the Brother website page for ordering cartridges. That dirty trick alone will keep me from ever considering Brother again.

 
4.0

Great Choice

By 

from New Hampshire

Comments about Brother Business Smart Plus MFC-J5720DW All-in-One Inkjet Printer, Copy/Fax/Print/Scan:

Bought this to replace a good working Brother MFC-295CN printer. Do to handing a family estate, and other personal documents, wanted a "All-in-One" that could scan and print both sides of documents to be either filed or sent out in the mail. As teacher, I bought the previous Brother all and one to help in my classroom, but despite of my best efforts, I couldn't kill it. Up to this date the MFC-J5720DW has worked will. The biggest issue setting up the printer drives. That was sorted over a weekend or two.

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