Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One

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Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One

Printer, Scanner, Copier, Fax - 35 ppm Mono/ 27 ppm Color - 6,000 x 1,200 dpi - USB & Wireless - View Complete Details

Product Number: BRTMFCJ6920DW

3.7 star rating3.7373 reviewsRead All ReviewsWrite a Review
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Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One - Print, copy, scan and fax high impact business documents as large as ledger size with this wireless all-in-one inkjet printer. Easily connect to Ethernet or wireless network, plus print from or scan to compatible mobile devices. NFC Connectivity lets you "touch to connect" for direct printing or scanning from your NFC-capable device. Includes free Brother Cloud Apps, plus the ability to scan to or print from popular web services via Web Connect from the 3.7” swipe and tap Color TouchScreen Display with TouchPanel. Landscape Print Technology helps reduce machine’s footprint. Built-in two-sided printing helps save paper and fast print speed helps improve productivity.

  • Print, copy, scan and fax documents as large as 11" x 17".
  • Easy to set-up wireless or wired networking.
  • "Touch to connect" for direct printing or scanning from your NFC-capable device.
  • Swipe and tap the easy-to-use 3.7" TouchScreen display with TouchPanel.
  • Includes: Innovative Landscape Print Technology, built-in two-sided printing and fast print speeds.
  • Cartridges LC103BK/C/M/Y Starter Ink Cartridges, CD-ROM – Assembly for Windows and Mac, User's Manual, Quick Setup Guide, Telephone Line Cord
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Reviews

REVIEW SNAPSHOT®

by PowerReviews
Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One
 
3.7

(based on 373 reviews)

Ratings Distribution

  • 5 Stars

     

    (150)

  • 4 Stars

     

    (98)

  • 3 Stars

     

    (49)

  • 2 Stars

     

    (33)

  • 1 Stars

     

    (43)

69%

of respondents would recommend this to a friend.

Most Liked Positive Review

 

Pretty good printer

Update (2 years later--July 2016): I am getting ready to move my architecture firm out of my house and am duplicating a lot of the equipment from my home office so that...Read complete review

Update (2 years later--July 2016): I am getting ready to move my architecture firm out of my house and am duplicating a lot of the equipment from my home office so that I can work in either location. I am planning to buy another Brother MFCJ6920DW because the one I bought 2 years ago is still working well. Although I do list some complaints below, the good things about this printer definitely outweigh the bad. Add to that the fact that I've had the printer for more than two years with no major problems, I am happy to give four stars and recommend this product. PROS: - It holds two paper trays so I can have letter and ledger paper ready to go at the same time. - It doesn't use ink like it's drinking a 20-ounce beer during happy hour. - The print quality for black and white documents is pretty darn good. - The scanner bed is very large. You can easily scan documents slightly larger than 11 X 17". - It prints relatively quickly. CONS: - Photo print quality leaves a lot to be desired. - The paper tray bypass is on the back of the machine and (perhaps due to how it sets on my desk) I've never gotten it to work properly. - The auto feeder for the scanner occasionally eats documents. If you have something important to scan, I recommend doing it manually. - Although the printer doesn't use much ink, the printer warns me LONG before I need to replace a cartridge. It started warning me about 2 months before it finally said that I had to replace the tank. It was a bit annoying, as it reminded me about once a day during that period. -------------- Original review (2/14): I just received this printer two days ago and set it up yesterday. It was very easy to set up. As others have pointed out, it's a very large machine, but I wanted a printer large enough for ledger-sized paper. I've printed, scanned, and used the automatic document feeder so far, and it all works well. The print quality is very good, even from AutoCAD. The only criticism I have of this machine, and the reason I didn't give 5 stars, is that the paper tray bypass is on the back of the machine. It's very inconvenient to have to move this behemoth away from the wall and put an envelope or blank check into the bypass.

VS

Most Liked Negative Review

 

BROTHER has really gone downhill :(

I had always had Brother printers in the past and loved them. They lasted forever, the ink was reasonable, the print, fax and scan quality was great. When my old Brother finally...Read complete review

I had always had Brother printers in the past and loved them. They lasted forever, the ink was reasonable, the print, fax and scan quality was great. When my old Brother finally died after 8yrs, I tried an EPSON that had a 1yr warranty. The EPSON would not pwr on after a yr. Since the EPSON was out of warranty, I decided to spend the extra money and go back to a Brother. That said, I purchased the MFC-J6920DW since it had all of the features I needed for work and I "thought" I would be purchasing the same Brother quality I had had in my previous Brother printers. BUT I was extremely disappointed!! The printer would NOT power on after only 6 mos!! That is frustrating enough but when I contacted Brother, they told me they would send me a REFURBISHED unit to replace it. I have not even finished paying this one off and they want to replace a 6mos old NEW unit with one of their RETURNED USED, HOPEFULLY FIXED units?! I would have saved money and bought a refurbished unit if that was what I wanted!! When I told them part of my reason for buying Brother was for the 2yr warranty, they said that they only replace with a new within the first 90 days. Needless to say, that is NOT acceptable! [Note - after an hour of disputing with them they agreed to send me a new (base only) unit] I just thought I would let everyone know that their TWO year warranty is not a full legit warranty. In addition to the unit not powering on, the print quality of this unit is VERY faded and the colors are NOT true colors (as you see on your computer screen). I have to print in BEST to get even close to what my old brother printed in draft (I would only print in draft in my old brother except for pictures). I would NOT recommend this printer for pictures at all. The unit also won't "find" my computer to scan to and the feeder pulls the papers in cockeyed, So my overall experience with this printer has been EXTREMELY disappointing and frustrating. Brother has really lowered their quality standards significantly. :/

Reviewed by 373 customers

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(0 of 1 customers found this review helpful)

 
1.0

There are none

By 

from Brown County, WI, United States

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

We have always purchased HP's. We were guaranteed this product was just as good, however, we can't get it to print photos nor can I get it to not have a fax sound on my phone after 4 rings. Coping quality is poor as well as speed of printing.

 
5.0

Easy to navigate

By 

from Florida, United States

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

I have enjoyed our printer. It is easy to navigate through the touch screen to option you want. It prints good quality copies too.

 
3.0

Needed large format printer

By 

from Colorado Springs, CO, United States

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

Makes pretty decent color copies of all sizes. However, it is inconsistent about when it is willing to be a printer of large format. I purchased so I could print Ledger size documents. I never know when the printer will be okay with doing so!

 
2.0

PRINTING IS GREAT AND CLEAR

By 

from Undisclosed

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

THIS PRINTER IS QUITE BIG, BUT PRETY QUIET. IT USES FAR LESS INK THEN OTHER PRINTERS I HAVE HAD. HOWEVER, ONE THING THAT I CONSTANTLY HAVE TROUBLE WITH IS KEEPING IT CONNECTED TO WIFI. I ALWAYS HAVE TO GO AND TURN IT OFF /ON TO GET IT TO PRINT. THAT THE ONLY PROBLEM WITH IT THAT I CAN SEE, ITS JUST SO ANNOYING

 
4.0

Backward Features

By 

from Melbourne, FL, United States

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

I am a huge fan of Brother. I only wish that they had reversed the feature to pick the normal copy vs the fine copy. Having the fine copy as the first choice is a huge waste of time for the people in our office. It would be so much better if normal was the default feature and fine was a choice selection.

 
5.0

printer

By 

from socal

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

So far works very well. took back an HP which was clunky by comparison. Having two paper drawers is excellent. Very useful to have the single sheet feed in the back for special paper - although you do have to shove it in quite hard. Softwre is not that intuitive,seems to take several steps to scan, but that may just be my disinclination to read instructions. Very good.

 
5.0

Nice Printer

By 

from DeKalb, IL

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

I have had great success with brother printers. Good quality and long life.

 
2.0

Very frustrating

By 

from New Canaan, CT, United States

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

I have had Brother printer/fax/scanners in the past and they've been wonderful, and relatively easy to use and reliable. I "upgraded" to this model and have had ongoing frustration, and so have all my staff. It doesn't seem to interface with our computers, both PC and Mac, as easily as our old ones. The paper orientation and size is always an issue, no matter how many times we reset, follow directions and contact customer support. It works for a while, and then it doesn't. The machine itself is fine, and nice-looking! But, the software and interface is a big problem.

 
5.0

Love this printer!

By 

from Florence, SC

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

This printer has served me without issue since buying it. It has all of the features I need for a small business and more. I love Control Center and the Ink monitoring feature of the printer.

 
5.0

Great features & functionality

By 

from Undisclosed

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

I like the features and the ability to print 11 by 17, plus the scanning features

 
5.0

Perfect for me. 11x 17 duplex. Wow

By 

from Glendale, ca

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

I have a need of 11 x 17 from time to time. This printer has all the normal letter/legal, but say, as an accountant, when I want to photocopy the checks I want to deposit, I can lay 7 checks on the scanner, and select 64% reduction, and get them all on an 8 x 11. Then I can copy another 7 on the other side. Reduces filing and paper. I have two of these, and would not hesitate to buy a third

 
3.0

Don't even consider if you use 11 X 17

By 

from Morristown, NJ

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

Larger sheets are loaded one at a time, most often jam and the speed is as slow as a tortoise!

 
4.0

Early breakdown, otherwise OK

By 

from Sicklerville, NJ

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

Received multi-function device in July 2016 but was not put to use until November, and then infrequently. On December 19th is would not start up. A telephone call to Technical support revealed it was known issue and I was provided with a workaround to use until a replacement unit could be sent. Replacement received in January 2017. Seems to work OK with scan and print . Haven't tried fax function yet. Appears to be a good buy for the price.

 
3.0

Thought it would be better.

By 

from Brenham, TX, United States

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

I use the USB cable, it takes forever to start printing. I can only print 1 page at a time. Very annoying.

 
1.0

Black prints with lines through it

By 

from Atlanta, GA, United States

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

I bought this printer and thick black borders looked like zebra stripes, so they kindly gave me a replacement which did the exact same thing. Switching to a different model.

 
5.0

This is the third Brother MFC I have bought!

By 

from All over road warrior!!

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

First on my selection list was the 11 x 17 features, then Duplex print/copy and Scan Fantastic. The INK is just like everybody else but can be had on sale so not too bad. The images are great and the resolution on all functions is adjustable and quick. Great multipourose machine. I am a road warrior so wish the media door was stronger mine broke. Other than that will replace in kind when it finally wears out. Great Job Brother!!

 
4.0

Lots of features that need some tinkering

By 

from San Francisco, CA, United States

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

Need to adjust settings to get expected results. Still working on figuring things out. Overall, unit satisfies the needs of small business office. Time will tell how well it serves as solution to our needs.

 
1.0

Poor printer. Always in error and offline

By 

from fremont, CA

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

Poor printer. Always in error and offline. Even turning off and on won't fix the problem. Junk.

 
4.0

unbelievable printer

By 

from Aberdeen, WA, United States

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

I was amazed at the speed of this printer and the easiness to set up and if have any problems support are there to help (once the language is understood).connected to both computers and phones pretty easy.

 
5.0

Workhorse, versatile printer!

By 

from Chicago, IL, United States

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

The two trays are such a time-saver! Paper feed has been flawless, and ink cartridge life is just outstanding. This printer has become the workhorse of our 3 terminal office. Kudos on an excellent product!

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