Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One

Printer, Scanner, Copier, Fax - 35 ppm Mono/ 27 ppm Color - 6,000 x 1,200 dpi - USB & Wireless - View Complete Details

Product Number: BRTMFCJ6920DW

3.8 star rating3.8343 reviews|Read All Reviews|Write a Review

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Estimated Delivery - 2 business day(s) - Wed 1/25 3 business days - Wed 1/25

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Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One - Print, copy, scan and fax high impact business documents as large as ledger size with this wireless all-in-one inkjet printer. Easily connect to Ethernet or wireless network, plus print from or scan to compatible mobile devices. NFC Connectivity lets you "touch to connect" for direct printing or scanning from your NFC-capable device. Includes free Brother Cloud Apps, plus the ability to scan to or print from popular web services via Web Connect from the 3.7” swipe and tap Color TouchScreen Display with TouchPanel. Landscape Print Technology helps reduce machine’s footprint. Built-in two-sided printing helps save paper and fast print speed helps improve productivity.

  • Print, copy, scan and fax documents as large as 11" x 17".
  • Easy to set-up wireless or wired networking.
  • "Touch to connect" for direct printing or scanning from your NFC-capable device.
  • Swipe and tap the easy-to-use 3.7" TouchScreen display with TouchPanel.
  • Includes: Innovative Landscape Print Technology, built-in two-sided printing and fast print speeds.
  • Cartridges LC103BK/C/M/Y Starter Ink Cartridges, CD-ROM – Assembly for Windows and Mac, User's Manual, Quick Setup Guide, Telephone Line Cord
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Reviews

REVIEW SNAPSHOT®

by PowerReviews
Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One
 
3.8

(based on 343 reviews)

Ratings Distribution

  • 5 Stars

     

    (139)

  • 4 Stars

     

    (92)

  • 3 Stars

     

    (45)

  • 2 Stars

     

    (29)

  • 1 Stars

     

    (38)

70%

of respondents would recommend this to a friend.

Most Liked Positive Review

 

Pretty good printer

Update (2 years later--July 2016): I am getting ready to move my architecture firm out of my house and am duplicating a lot of the equipment from my home office so that...Read complete review

Update (2 years later--July 2016): I am getting ready to move my architecture firm out of my house and am duplicating a lot of the equipment from my home office so that I can work in either location. I am planning to buy another Brother MFCJ6920DW because the one I bought 2 years ago is still working well. Although I do list some complaints below, the good things about this printer definitely outweigh the bad. Add to that the fact that I've had the printer for more than two years with no major problems, I am happy to give four stars and recommend this product. PROS: - It holds two paper trays so I can have letter and ledger paper ready to go at the same time. - It doesn't use ink like it's drinking a 20-ounce beer during happy hour. - The print quality for black and white documents is pretty darn good. - The scanner bed is very large. You can easily scan documents slightly larger than 11 X 17". - It prints relatively quickly. CONS: - Photo print quality leaves a lot to be desired. - The paper tray bypass is on the back of the machine and (perhaps due to how it sets on my desk) I've never gotten it to work properly. - The auto feeder for the scanner occasionally eats documents. If you have something important to scan, I recommend doing it manually. - Although the printer doesn't use much ink, the printer warns me LONG before I need to replace a cartridge. It started warning me about 2 months before it finally said that I had to replace the tank. It was a bit annoying, as it reminded me about once a day during that period. -------------- Original review (2/14): I just received this printer two days ago and set it up yesterday. It was very easy to set up. As others have pointed out, it's a very large machine, but I wanted a printer large enough for ledger-sized paper. I've printed, scanned, and used the automatic document feeder so far, and it all works well. The print quality is very good, even from AutoCAD. The only criticism I have of this machine, and the reason I didn't give 5 stars, is that the paper tray bypass is on the back of the machine. It's very inconvenient to have to move this behemoth away from the wall and put an envelope or blank check into the bypass.

VS

Most Liked Negative Review

 

BROTHER has really gone downhill :(

I had always had Brother printers in the past and loved them. They lasted forever, the ink was reasonable, the print, fax and scan quality was great. When my old Brother finally...Read complete review

I had always had Brother printers in the past and loved them. They lasted forever, the ink was reasonable, the print, fax and scan quality was great. When my old Brother finally died after 8yrs, I tried an EPSON that had a 1yr warranty. The EPSON would not pwr on after a yr. Since the EPSON was out of warranty, I decided to spend the extra money and go back to a Brother. That said, I purchased the MFC-J6920DW since it had all of the features I needed for work and I "thought" I would be purchasing the same Brother quality I had had in my previous Brother printers. BUT I was extremely disappointed!! The printer would NOT power on after only 6 mos!! That is frustrating enough but when I contacted Brother, they told me they would send me a REFURBISHED unit to replace it. I have not even finished paying this one off and they want to replace a 6mos old NEW unit with one of their RETURNED USED, HOPEFULLY FIXED units?! I would have saved money and bought a refurbished unit if that was what I wanted!! When I told them part of my reason for buying Brother was for the 2yr warranty, they said that they only replace with a new within the first 90 days. Needless to say, that is NOT acceptable! [Note - after an hour of disputing with them they agreed to send me a new (base only) unit] I just thought I would let everyone know that their TWO year warranty is not a full legit warranty. In addition to the unit not powering on, the print quality of this unit is VERY faded and the colors are NOT true colors (as you see on your computer screen). I have to print in BEST to get even close to what my old brother printed in draft (I would only print in draft in my old brother except for pictures). I would NOT recommend this printer for pictures at all. The unit also won't "find" my computer to scan to and the feeder pulls the papers in cockeyed, So my overall experience with this printer has been EXTREMELY disappointing and frustrating. Brother has really lowered their quality standards significantly. :/

Reviewed by 343 customers

Displaying reviews 1-20

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5.0

Great multifunction printer

By 

from California

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

My wife and I both use this printer for our businesses. Printout speed is fast and changing ink cartridges is easy. I have owned this model printer for 5 years, replacing it one time during this period.

 
3.0

Must reset constantly

By 

from Weaverville, NC, United States

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

Although the printer gives us clear copies, we must reset it more than once throughout the day. Usually we unplug the printer and turning it on and off will not reset it.

 
1.0

Disappointment

By 

from Undisclosed

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

Very disappointing. Prior model J6710DW much better. New touch screen very uresponsive--slow. Paper feed malfunctions often.

 
5.0

Greatfeatures and machine

By 

from Hamilton, NJ, United States

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

This is the second Brother machine I've owned in 10 years and so far I love it. Easy to use, does everything I want it to and is reasonably priced for what you get out of it.

 
1.0

Great Price, very unreliable machine.

By 

from Durham, NC

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

We bought two of these machines based on the scanning and printing capabilities for 11 x 17 paper. They are almost impossible to find in a desk top unit. Have other Brother products that work great. However this machine has been difficult from the beginning. Our network guys even had issues with set up. Board has crashed on one machine, and not even a year old. When we upgraded to Windows 10 we had to uninstall and reinstall the hardware. Scanning capability is hit or miss. Brother makes good products, but this is not one of them. The only positive is the ink cartridges. They are fairly inexpensive compared to other brands, and last a long time. I hope Brother takes these negatives, and finds a way to fix the problems.

 
5.0

GREAT PRINTER FOR THE PRICE!

By 

from Cherokee Village, AR

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

This printer is great for a small business! Handles 2-sided printing, copying, faxing & scanning, plus copies and scans 11x17 from the glass. Saves time & $$$!!

 
5.0

Better than I Expected!

By 

from Spicewood, TX, United States

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

Of course this machine had to print and it has come through with flying colors (nearly literally). The colors looked nearly washed out at first but that was just a setting adjustment. I then had to use 11x17 (pamphlet) size... it was a serious challenge at first but I simply slowed to think of what needed to be done (the documentation on this may have assumed I could load paper, which was nearly an optimistic vote of confidence). However, it worked and my newsletter came out fine. Finally I loaded a sheet of labels which came out spectacular! The size may be daunting for a casual user but if you are looking for professional results then this may be what you are looking for. I have not used up the initial ink cartridges but I prepared with an extra set. The colors have not smeared or blotted and was sold when I read it was miserly in its ink use. There are two paper bays and has handled duplex with no issue. I used the scanner function and was very impressed. The included software was great! I started by using a USB cable (I was in a hurry to do a job) and have since set it up to print wirelessly from my iPad. Great! Kudos to Brother!

 
5.0

Great Brother

By 

from Columbia, MO, United States

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

I am enjoying the many features of this machine. The color is great and with the print size of 11 X 17 I am creating some storytelling calendars. This is my second personal Brother Machine only for the sake of upgrading. The first one is still working strong after 10 years. Thanks Brother!!!

 
1.0

I hate it

By 

from Delray Beach, FL, United States

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

It doesn't do any large capacity jobs won't fax 100 pages ilstops scanning in between a scan

 
4.0

Large format scanner and printer-J6920DW

By 

from Northern Virginia

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

This Brother product does the printing, and scanning in a large format which is what I need for reading and reviewing architectural drawings. Having a separate paper tray for the 11 x 17 ledger paper saves time over my previous large format Brother printer. I recommend this printer and would buy it again. Printing envelopes would be the one feature that could be improved.

 
2.0

Does not work as advertised

By 

from Victoria, TX, United States

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

Can only feed 8.5 x 11 paper in landscape mode. When I have to print twice on the same page, print does not line up as compared to feeding in the portrait mode. Also, when printing envelopes, the feeder does not grab the envelope most of the time and the guides are too loose and do not hold the size of the envelope which allows the envelope to be fed at an angle and the print is off line.

 
2.0

Not impressed!

By 

from Fostoria, MI, United States

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

Only had this machine a couple of months and my wife is already having issues with it. Until this machine we had always purchased HP printers. I convinced her to try this brand. Now she is wishing we had bought an HP.

 
5.0

generally excellent machine

By 

from Elephant Butte, NM, United States

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

The only short coming is the inability to print tabloid size PDF's, otherwise the machine does everything I ask of it. AutoCAD has no problem with larger sheets nor does google, but there is no way I have found to do tabloid PDF's.

 
5.0

Love it!!!

By 

from San Juan, Puerto Rico

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

I feel like I have a professional printer like those at the copy centers! I recommend this printer 100%

 
1.0

Avoid at all cost!

By 

from Denver, PA

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

Wireless network support died just over a year. The print head has clogged and all attempts to clean have failed. The print head is internal so no way to actually clean it directly. Ink cartridge (brother) did no recognise correctly. In general the worse printer I have ever owned. Avoid brother.

 
1.0

it stinks no power switch

By 

from brockton ma.

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

It's a very poor machine power on and off switch stops working before you use a set of ink cartridge. Been replaced once they refuse to fit again. they want more money to fix than it's worth at local repair shop. Don't buy this unit.

 
4.0

Very nice compact all in one unit.

By 

from Bloomsbury, NJ, United States

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

My MFC-J6920DW works well and I would recommend it. My suggested improvements: It should be able to keep printing in black when any or all of the color cartridges run out of ink so we can continue use if don't have a spare. Starting takes too many touch steps. For quicker use it needs one or more 1 touch programmable buttons we can set to our most frequently used features, like black&white copying. I reuse unprinted paper & would like to be able to insert a few sheets of paper without having to remove the paper tray. I scan usually just 1 page but from the flatbed option I can't select paper size to print so have to use the feeder where I can select it but there is no default setting so I have to search thru a long list to find the most common used 8 1/2 x 11" paper size. Can't find how to default where scanned documents are saved. They don't always go to the same folder.

 
4.0

Excellent printer

By 

from Detroit, MI, United States

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

I bought this because of the ability to print on both letter and 11 x 17 paper. The machine does all that it says it does except on little thing....the color is kind of washed out - if it were stronger I would give this 5 stars. Not a huge deal for me as I don't print many photos but if you want it for that keep looking. Been in service about 4 months and so far so good. I love that there are two paper trays with good capacity.

 
4.0

Effecient, good functions.

By 

from Davison, MI, United States

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

This is a very good printer for its price range. The ink has a good life span. The printer, copier, scanner are super easy to use with lots of optional adjustments.

 
4.0

Good Printer

By 

from Chesapeake, VA, United States

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

Great feature set and clear print. Slow on copy function compared to previous printer but more stable performance so that is a decent trade off.

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