Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One

Printer, Scanner, Copier, Fax - 35 ppm Mono/ 27 ppm Color - 6,000 x 1,200 dpi - USB & Wireless - View Complete Details

Product Number: BRTMFCJ6920DW

3.8 star rating3.8358 reviews|Read All Reviews|Write a Review

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Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One - Print, copy, scan and fax high impact business documents as large as ledger size with this wireless all-in-one inkjet printer. Easily connect to Ethernet or wireless network, plus print from or scan to compatible mobile devices. NFC Connectivity lets you "touch to connect" for direct printing or scanning from your NFC-capable device. Includes free Brother Cloud Apps, plus the ability to scan to or print from popular web services via Web Connect from the 3.7” swipe and tap Color TouchScreen Display with TouchPanel. Landscape Print Technology helps reduce machine’s footprint. Built-in two-sided printing helps save paper and fast print speed helps improve productivity.

  • Print, copy, scan and fax documents as large as 11" x 17".
  • Easy to set-up wireless or wired networking.
  • "Touch to connect" for direct printing or scanning from your NFC-capable device.
  • Swipe and tap the easy-to-use 3.7" TouchScreen display with TouchPanel.
  • Includes: Innovative Landscape Print Technology, built-in two-sided printing and fast print speeds.
  • Cartridges LC103BK/C/M/Y Starter Ink Cartridges, CD-ROM – Assembly for Windows and Mac, User's Manual, Quick Setup Guide, Telephone Line Cord
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Reviews

REVIEW SNAPSHOT®

by PowerReviews
Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One
 
3.8

(based on 358 reviews)

Ratings Distribution

  • 5 Stars

     

    (144)

  • 4 Stars

     

    (96)

  • 3 Stars

     

    (45)

  • 2 Stars

     

    (31)

  • 1 Stars

     

    (42)

69%

of respondents would recommend this to a friend.

Most Liked Positive Review

 

Pretty good printer

Update (2 years later--July 2016): I am getting ready to move my architecture firm out of my house and am duplicating a lot of the equipment from my home office so that...Read complete review

Update (2 years later--July 2016): I am getting ready to move my architecture firm out of my house and am duplicating a lot of the equipment from my home office so that I can work in either location. I am planning to buy another Brother MFCJ6920DW because the one I bought 2 years ago is still working well. Although I do list some complaints below, the good things about this printer definitely outweigh the bad. Add to that the fact that I've had the printer for more than two years with no major problems, I am happy to give four stars and recommend this product. PROS: - It holds two paper trays so I can have letter and ledger paper ready to go at the same time. - It doesn't use ink like it's drinking a 20-ounce beer during happy hour. - The print quality for black and white documents is pretty darn good. - The scanner bed is very large. You can easily scan documents slightly larger than 11 X 17". - It prints relatively quickly. CONS: - Photo print quality leaves a lot to be desired. - The paper tray bypass is on the back of the machine and (perhaps due to how it sets on my desk) I've never gotten it to work properly. - The auto feeder for the scanner occasionally eats documents. If you have something important to scan, I recommend doing it manually. - Although the printer doesn't use much ink, the printer warns me LONG before I need to replace a cartridge. It started warning me about 2 months before it finally said that I had to replace the tank. It was a bit annoying, as it reminded me about once a day during that period. -------------- Original review (2/14): I just received this printer two days ago and set it up yesterday. It was very easy to set up. As others have pointed out, it's a very large machine, but I wanted a printer large enough for ledger-sized paper. I've printed, scanned, and used the automatic document feeder so far, and it all works well. The print quality is very good, even from AutoCAD. The only criticism I have of this machine, and the reason I didn't give 5 stars, is that the paper tray bypass is on the back of the machine. It's very inconvenient to have to move this behemoth away from the wall and put an envelope or blank check into the bypass.

VS

Most Liked Negative Review

 

BROTHER has really gone downhill :(

I had always had Brother printers in the past and loved them. They lasted forever, the ink was reasonable, the print, fax and scan quality was great. When my old Brother finally...Read complete review

I had always had Brother printers in the past and loved them. They lasted forever, the ink was reasonable, the print, fax and scan quality was great. When my old Brother finally died after 8yrs, I tried an EPSON that had a 1yr warranty. The EPSON would not pwr on after a yr. Since the EPSON was out of warranty, I decided to spend the extra money and go back to a Brother. That said, I purchased the MFC-J6920DW since it had all of the features I needed for work and I "thought" I would be purchasing the same Brother quality I had had in my previous Brother printers. BUT I was extremely disappointed!! The printer would NOT power on after only 6 mos!! That is frustrating enough but when I contacted Brother, they told me they would send me a REFURBISHED unit to replace it. I have not even finished paying this one off and they want to replace a 6mos old NEW unit with one of their RETURNED USED, HOPEFULLY FIXED units?! I would have saved money and bought a refurbished unit if that was what I wanted!! When I told them part of my reason for buying Brother was for the 2yr warranty, they said that they only replace with a new within the first 90 days. Needless to say, that is NOT acceptable! [Note - after an hour of disputing with them they agreed to send me a new (base only) unit] I just thought I would let everyone know that their TWO year warranty is not a full legit warranty. In addition to the unit not powering on, the print quality of this unit is VERY faded and the colors are NOT true colors (as you see on your computer screen). I have to print in BEST to get even close to what my old brother printed in draft (I would only print in draft in my old brother except for pictures). I would NOT recommend this printer for pictures at all. The unit also won't "find" my computer to scan to and the feeder pulls the papers in cockeyed, So my overall experience with this printer has been EXTREMELY disappointing and frustrating. Brother has really lowered their quality standards significantly. :/

Reviewed by 358 customers

Displaying reviews 1-20

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1.0

Black prints with lines through it

By 

from Atlanta, GA, United States

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

I bought this printer and thick black borders looked like zebra stripes, so they kindly gave me a replacement which did the exact same thing. Switching to a different model.

 
5.0

This is the third Brother MFC I have bought!

By 

from All over road warrior!!

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

First on my selection list was the 11 x 17 features, then Duplex print/copy and Scan Fantastic. The INK is just like everybody else but can be had on sale so not too bad. The images are great and the resolution on all functions is adjustable and quick. Great multipourose machine. I am a road warrior so wish the media door was stronger mine broke. Other than that will replace in kind when it finally wears out. Great Job Brother!!

 
4.0

Lots of features that need some tinkering

By 

from San Francisco, CA, United States

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

Need to adjust settings to get expected results. Still working on figuring things out. Overall, unit satisfies the needs of small business office. Time will tell how well it serves as solution to our needs.

 
1.0

Poor printer. Always in error and offline

By 

from fremont, CA

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

Poor printer. Always in error and offline. Even turning off and on won't fix the problem. Junk.

 
4.0

unbelievable printer

By 

from Aberdeen, WA, United States

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

I was amazed at the speed of this printer and the easiness to set up and if have any problems support are there to help (once the language is understood).connected to both computers and phones pretty easy.

 
5.0

Workhorse, versatile printer!

By 

from Chicago, IL, United States

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

The two trays are such a time-saver! Paper feed has been flawless, and ink cartridge life is just outstanding. This printer has become the workhorse of our 3 terminal office. Kudos on an excellent product!

 
1.0

Too many problems

By 

from Mahomet, IL

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

I use my printer for B&W 99.9% of the time. What really is disgusting is that the color cartridges somehow empty out without ever being set to print a color page. Then to top it off the printer refuses to print in B&W if it senses any of the color cartridges being low, forcing me to replace these color cartridges before I can finish my B&W printing job. I shouldn't have to replace color cartridges when I have plenty of Black ink to do what I need to do. This is ridiculously expensive so I am going to have to junk this printer.

 
4.0

Good Multi-Function

By 

from Wisconsin, United States

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

I've scanned, copied, printed over the wire and wireless from my tower, iPad and iPhone. General printing functions work fine, and overall I am pleased with the printer. Not completely thrilled with design of the Aux Feed for 11x17 and envelopes - too many jams and paper doesn't always feed straight because the Aux tray has a very short foot-print. I can get it to work, but it requires a bit more finesse than should be required.

 
4.0

Nice printer

By 

from Undisclosed

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

After a few weeks, it does everything I've asked it to. I've printed a lot of 11x17 black & white (music scores) and a few photos (also 11x17) and everything has come out very well. Photos, both black & white and color, reproduced very well even when enlarged from small computer images to 11x17. My only criticism so far is that black & white text is too light.

 
3.0

Great Features

By 

from Eagle, WI, United States

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

This printer has great features, very easy to connect too.The only downside I had numerous print jams with envolopes.

 
2.0

Missing Functionality

By 

from Denver, PA, United States

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

The SCAN feature from the printer can not be preset and must be set each time when scanning from the printer. The Short cut on the Printer does not save any settings, only the computer you awant to send the scan to. Extra functionality exist on the Printer but the Control Center 4 Software does NOT allow for it to be setup. Mechanically the printer supports more than the Software supports. The Software implementation for setting up the printer is incomplete. Multiple calls to customer service have confirmed the Short comings and the response was they have no plans to implement the missing functionality.

 
2.0

Poor self-feeder

By 

from Undisclosed

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

This printer pulls multiple sheets through at once and prints my checks off kilter. Very frustrating!

 
5.0

Great machine

By 

from El Paso, TX, United States

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

Just overall good machine. Quality, speed, simplicity of operation are fantastic.

 
5.0

Brother printer

By 

from Undisclosed

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

Good performance. It works very well, and faster. I

 
4.0

Loaded with features that we wanted

By 

from Pennsauken,NJ

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

The printer works great, was easy to set up, however when making 11"x17" copies you have to make changes to a couple of things, not as easy as choose your paper size, I would have thought it would recognize the paper border and choose the correct paper size.

 
1.0

lot of problems

By 

from Pittsburgh, PA, United States

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

Two sided printing useless as it prints one side upside down. Says there are paperjams when there are not. Does not allways print inside the page size, regular 8 by 12 but outside the parimiters of paper size chosen. Rear single paper slot prints off the paper size chosen. I do a lot of graphics with publisher creating cd covers etc. Never prints proper size. Only good thing is quality of colors is good. Will be forced to get another printer for my needs. Very dissatisfied as it was expensive compared to the HP pro I used to use, which was much better and less expensive.

 
5.0

Dream Machine!

By 

from Spencerville OH

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

This machine is a dream to use and is able to keep up with all of my demands.

 
5.0

Great multifunction printer

By 

from California

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

My wife and I both use this printer for our businesses. Printout speed is fast and changing ink cartridges is easy. I have owned this model printer for 5 years, replacing it one time during this period.

 
3.0

Must reset constantly

By 

from Weaverville, NC, United States

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

Although the printer gives us clear copies, we must reset it more than once throughout the day. Usually we unplug the printer and turning it on and off will not reset it.

 
1.0

Disappointment

By 

from Undisclosed

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

Very disappointing. Prior model J6710DW much better. New touch screen very uresponsive--slow. Paper feed malfunctions often.

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