Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One

Printer, Scanner, Copier, Fax - 35 ppm Mono/ 27 ppm Color - 6,000 x 1,200 dpi - USB & Wireless - View Complete Details

Product Number: BRTMFCJ6920DW

3.8 star rating3.8330 reviews|Read All Reviews|Write a Review

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Estimated Delivery - 1 business day(s) - Fri 12/9 2 business days - Mon 12/12

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Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One - Print, copy, scan and fax high impact business documents as large as ledger size with this wireless all-in-one inkjet printer. Easily connect to Ethernet or wireless network, plus print from or scan to compatible mobile devices. NFC Connectivity lets you "touch to connect" for direct printing or scanning from your NFC-capable device. Includes free Brother Cloud Apps, plus the ability to scan to or print from popular web services via Web Connect from the 3.7” swipe and tap Color TouchScreen Display with TouchPanel. Landscape Print Technology helps reduce machine’s footprint. Built-in two-sided printing helps save paper and fast print speed helps improve productivity.

  • Print, copy, scan and fax documents as large as 11" x 17".
  • Easy to set-up wireless or wired networking.
  • "Touch to connect" for direct printing or scanning from your NFC-capable device.
  • Swipe and tap the easy-to-use 3.7" TouchScreen display with TouchPanel.
  • Includes: Innovative Landscape Print Technology, built-in two-sided printing and fast print speeds.
  • Cartridges LC103BK/C/M/Y Starter Ink Cartridges, CD-ROM – Assembly for Windows and Mac, User's Manual, Quick Setup Guide, Telephone Line Cord
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Reviews

REVIEW SNAPSHOT®

by PowerReviews
Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One
 
3.8

(based on 330 reviews)

Ratings Distribution

  • 5 Stars

     

    (133)

  • 4 Stars

     

    (91)

  • 3 Stars

     

    (44)

  • 2 Stars

     

    (27)

  • 1 Stars

     

    (35)

70%

of respondents would recommend this to a friend.

Most Liked Positive Review

 

Pretty good printer

Update (2 years later--July 2016): I am getting ready to move my architecture firm out of my house and am duplicating a lot of the equipment from my home office so that...Read complete review

Update (2 years later--July 2016): I am getting ready to move my architecture firm out of my house and am duplicating a lot of the equipment from my home office so that I can work in either location. I am planning to buy another Brother MFCJ6920DW because the one I bought 2 years ago is still working well. Although I do list some complaints below, the good things about this printer definitely outweigh the bad. Add to that the fact that I've had the printer for more than two years with no major problems, I am happy to give four stars and recommend this product. PROS: - It holds two paper trays so I can have letter and ledger paper ready to go at the same time. - It doesn't use ink like it's drinking a 20-ounce beer during happy hour. - The print quality for black and white documents is pretty darn good. - The scanner bed is very large. You can easily scan documents slightly larger than 11 X 17". - It prints relatively quickly. CONS: - Photo print quality leaves a lot to be desired. - The paper tray bypass is on the back of the machine and (perhaps due to how it sets on my desk) I've never gotten it to work properly. - The auto feeder for the scanner occasionally eats documents. If you have something important to scan, I recommend doing it manually. - Although the printer doesn't use much ink, the printer warns me LONG before I need to replace a cartridge. It started warning me about 2 months before it finally said that I had to replace the tank. It was a bit annoying, as it reminded me about once a day during that period. -------------- Original review (2/14): I just received this printer two days ago and set it up yesterday. It was very easy to set up. As others have pointed out, it's a very large machine, but I wanted a printer large enough for ledger-sized paper. I've printed, scanned, and used the automatic document feeder so far, and it all works well. The print quality is very good, even from AutoCAD. The only criticism I have of this machine, and the reason I didn't give 5 stars, is that the paper tray bypass is on the back of the machine. It's very inconvenient to have to move this behemoth away from the wall and put an envelope or blank check into the bypass.

VS

Most Liked Negative Review

 

BROTHER has really gone downhill :(

I had always had Brother printers in the past and loved them. They lasted forever, the ink was reasonable, the print, fax and scan quality was great. When my old Brother finally...Read complete review

I had always had Brother printers in the past and loved them. They lasted forever, the ink was reasonable, the print, fax and scan quality was great. When my old Brother finally died after 8yrs, I tried an EPSON that had a 1yr warranty. The EPSON would not pwr on after a yr. Since the EPSON was out of warranty, I decided to spend the extra money and go back to a Brother. That said, I purchased the MFC-J6920DW since it had all of the features I needed for work and I "thought" I would be purchasing the same Brother quality I had had in my previous Brother printers. BUT I was extremely disappointed!! The printer would NOT power on after only 6 mos!! That is frustrating enough but when I contacted Brother, they told me they would send me a REFURBISHED unit to replace it. I have not even finished paying this one off and they want to replace a 6mos old NEW unit with one of their RETURNED USED, HOPEFULLY FIXED units?! I would have saved money and bought a refurbished unit if that was what I wanted!! When I told them part of my reason for buying Brother was for the 2yr warranty, they said that they only replace with a new within the first 90 days. Needless to say, that is NOT acceptable! [Note - after an hour of disputing with them they agreed to send me a new (base only) unit] I just thought I would let everyone know that their TWO year warranty is not a full legit warranty. In addition to the unit not powering on, the print quality of this unit is VERY faded and the colors are NOT true colors (as you see on your computer screen). I have to print in BEST to get even close to what my old brother printed in draft (I would only print in draft in my old brother except for pictures). I would NOT recommend this printer for pictures at all. The unit also won't "find" my computer to scan to and the feeder pulls the papers in cockeyed, So my overall experience with this printer has been EXTREMELY disappointing and frustrating. Brother has really lowered their quality standards significantly. :/

Reviewed by 330 customers

Displaying reviews 1-20

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5.0

Love it!!!

By 

from San Juan, Puerto Rico

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

I feel like I have a professional printer like those at the copy centers! I recommend this printer 100%

 
1.0

Avoid at all cost!

By 

from Denver, PA

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

Wireless network support died just over a year. The print head has clogged and all attempts to clean have failed. The print head is internal so no way to actually clean it directly. Ink cartridge (brother) did no recognise correctly. In general the worse printer I have ever owned. Avoid brother.

 
1.0

it stinks no power switch

By 

from brockton ma.

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

It's a very poor machine power on and off switch stops working before you use a set of ink cartridge. Been replaced once they refuse to fit again. they want more money to fix than it's worth at local repair shop. Don't buy this unit.

 
4.0

Very nice compact all in one unit.

By 

from Bloomsbury, NJ, United States

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

My MFC-J6920DW works well and I would recommend it. My suggested improvements: It should be able to keep printing in black when any or all of the color cartridges run out of ink so we can continue use if don't have a spare. Starting takes too many touch steps. For quicker use it needs one or more 1 touch programmable buttons we can set to our most frequently used features, like black&white copying. I reuse unprinted paper & would like to be able to insert a few sheets of paper without having to remove the paper tray. I scan usually just 1 page but from the flatbed option I can't select paper size to print so have to use the feeder where I can select it but there is no default setting so I have to search thru a long list to find the most common used 8 1/2 x 11" paper size. Can't find how to default where scanned documents are saved. They don't always go to the same folder.

 
4.0

Excellent printer

By 

from Detroit, MI, United States

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

I bought this because of the ability to print on both letter and 11 x 17 paper. The machine does all that it says it does except on little thing....the color is kind of washed out - if it were stronger I would give this 5 stars. Not a huge deal for me as I don't print many photos but if you want it for that keep looking. Been in service about 4 months and so far so good. I love that there are two paper trays with good capacity.

 
4.0

Effecient, good functions.

By 

from Davison, MI, United States

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

This is a very good printer for its price range. The ink has a good life span. The printer, copier, scanner are super easy to use with lots of optional adjustments.

 
4.0

Good Printer

By 

from Chesapeake, VA, United States

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

Great feature set and clear print. Slow on copy function compared to previous printer but more stable performance so that is a decent trade off.

 
4.0

Solid machine!

By 

from Phoenix, AZ, United States

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

The all-in-one prints nicely and quickly; the ability to print double-sided is wonderful as is the large scanning bed. My primary gripe concerns the scanning software, which is clunky and unattractive. For example, you can scan a multi-page document to a single PDF, but not if you set the scanning area to a custom size.

(0 of 1 customers found this review helpful)

 
5.0

Easy commands

By 

from Lees Summit, MO, United States

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

quick printing, instruction screen for printing is easy to understand and it does exactly what you want.

 
4.0

Best Value!

By 

from XXXXXXXX

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

Was looking for a versatile printer to do 11x17 plots for my architectural home office. Doing the printing here saves many visits to local Fed Ex and provides quick turnaround for my commercial and residential clients.

 
5.0

Great Machine

By 

from Bay City, MI

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

We have printed about 15,000 sheets so far on this printer. We have scanned about the same amount. It's been working flawlessly, it's fast, the ink is reasonable. The print quality is prefect for general office use. The scanner is quick and the scan software for Macintosh is easy to configure for custom scans.10/10. This is a very versatile AIO and it has enough speed and features to be used as your main office printer.

 
4.0

Great! Very quite

By 

from La Porte, TX, United States

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

East to use, works well and the machine is very quiet

 
4.0

Happy so far

By 

from Kentucky, United States

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

It was easy to set up and is performing well so far. It is a large machine, so be sure you have the room. It satisfies the needs I wanted it fill. I am happy.

 
4.0

Problem with 11x17

By 

from Kalamazoo

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

The setup was excellent. This product is improved from the previous 11x17 printers. Your engineers need to find away so that the 11x17 sheets are not grabbed in multiples. Sometimes the prints are on one 10th of one sheet, leaves the rest blank and then grabs another to finish. This happens now too often.

 
1.0

Piece of junk

By 

from Lakewood, CO, United States

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

Had this machine for two and a half years. About 6 months ago, it started acting up and then finally just totally quit. I've had various printers since 1982 and I have never had a printer die this soon after purchase. Service center (local, not Brother) told me it would cost more to fix than it was worth so I should go buy another machine. What the heck!

 
1.0

Not worth the money

By 

from GA, United States

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

This machine uses a lot of ink! It pulls more than one sheet of paper 8 out of 10 times! You cannot us both trays when making copies or printing! When you need to print on thicker paper you have to feed it one at a time.

 
1.0

Extremely poor color printing

By 

from Seattle, WA, United States

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

This printer is awful. Every time I print something in color it appears as though it's been white washed. It doesn't matter if I set the print quality to high, or change our the ink. It's awful with color printing no matter what.

 
2.0

Very Cumberson to use. Panel meny selection stinks

By 

from Connecticut, United States

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

If I had been able to find out more on it's functionality, I probably would have made another decision. Control Panel is very difficult to use and not enough functionality. Can not set new defaults and shortcuts will not stay put. Set new shortcuts and they revert back to Brothers defaults.

 
4.0

Very good printer - with some drawbacks

By 

from Central, Texas, United States

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

This is a very good printer for a home office. The software works well, is relatively easy to use, and so far is bug free. The hardware has office-capable features like two paper trays and a very large scan / copy deck. Price for printer ink promises to be competitive. Drawback include: The print quality is not excellent. This is physically a large device and occupies a good deal of space. The scan software does not take advantage of the very large scan / copy deck.

 
4.0

Great printer with just a couple of oddities

By 

from Houston, TX, United States

Comments about Brother MFC-J6920DW Business Smart Pro Wireless Inkjet All-in-One:

We are enjoy8ng this printer greatly. My wife use 11x17 aND it is nice that you can load into one of the two feeder trays making it always on had to use. The scanning and copying is quick. He did notice that we have to use a heavier bonded paper as it would sucks in two sheets at a time every once in awhile but increasing the paper weight seemed to do the trick. The only other problem is the bypass feeder has no delivery tray or guide and often feeds through crooked require several attempts. On the whole though I would r3commend this printer to anyone who wants 11x17 printing.

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